Senior IT Specialist [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior IT Specialist based in the United States.

This role serves as a critical frontline function within a fast-paced, mission-driven technology environment, ensuring employees have seamless, reliable, and secure access to the tools they need to perform their work. You will act as the first point of contact for technical support across hardware, software, networking, and enterprise applications, delivering fast and effective resolution to a wide range of IT issues. The position combines hands-on technical troubleshooting with operational ownership of onboarding, offboarding, and identity management processes. You will work closely with security, engineering, and operations teams to maintain a secure and compliant IT ecosystem while continuously improving internal support workflows. A strong focus on user experience is essential, as you will play a key role in maintaining employee productivity across a distributed, hybrid workforce. This is an opportunity to shape and strengthen internal IT operations in a highly collaborative and impact-driven organization.

Accountabilities:

You will be responsible for delivering high-quality IT support services, ensuring smooth daily operations, secure access management, and an excellent employee technology experience across the organization.

• Provide first-line technical support for hardware, software, network connectivity, and enterprise application issues
• Triage, manage, and resolve incoming IT service tickets, escalating complex issues to appropriate teams when needed
• Install, configure, and maintain employee devices, peripherals, and software across Windows and macOS environments
• Support employee lifecycle processes, including onboarding, offboarding, user provisioning, and hardware setup
• Manage user access, permissions, and identity systems to ensure proper role-based access control and security compliance
• Administer endpoint management tools (such as Intune and Jamf) to monitor, maintain, and secure device fleets
• Support identity and access management platforms (such as Okta), ensuring smooth authentication and provisioning workflows
• Collaborate with Security, Engineering, and Operations teams to enforce IT policies and strengthen system reliability
• Contribute to IT documentation, internal knowledge bases, and process improvements to enhance team efficiency
• Continuously monitor system performance and proactively identify opportunities to improve IT service delivery

Requirements

The ideal candidate is a service-oriented IT professional with strong technical troubleshooting skills, experience managing enterprise tools, and the ability to thrive in a fast-paced, distributed environment.

• 4–6 years of experience in IT support, IT operations, or SaaS-based technology environments
• Strong knowledge of Windows and macOS operating systems, networking fundamentals, and SaaS application ecosystems
• Hands-on experience with identity and access management tools such as Okta
• Experience with endpoint management platforms such as Intune and Jamf
• Proven ability to troubleshoot hardware, software, and network-related issues in distributed environments
• Experience supporting onboarding and offboarding processes, including device setup and user provisioning
• Strong organizational skills with the ability to prioritize multiple support requests effectively
• Excellent communication skills and a strong focus on end-user satisfaction and service quality
• Ability to work independently in a remote or hybrid global environment
• Familiarity with cloud security best practices or infrastructure concepts is a plus

Benefits

• Competitive compensation package aligned with experience and location
• Comprehensive medical, dental, and vision insurance (country-dependent where applicable)
• Retirement savings plans such as 401(k) with employer contributions (for eligible regions)
• Generous paid time off and flexible working arrangements
• Remote-first work environment with hybrid flexibility where applicable
• Mental health and wellness support resources
• Learning and development opportunities for technical and professional growth
• Collaborative, mission-driven culture focused on innovation and impact
• Exposure to modern IT tooling including IAM, endpoint management, and cloud-based systems
• Opportunity to directly improve employee experience and operational efficiency at scale.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.