Station Manager Passenger Handling

TPA FLORIDA, 4662 Air Cargo Rd., Tampa, Florida, United States of America • Tampa, FL, USA Job Description Posted Thursday, July 30, 2026 at 4:00 AM dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard. On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world - including John F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air. As a dnata Station Manager for Passenger Handling , you will lead, guide direct the passenger handling operation, ensuring customer service operational efficiencies to include safety and compliance. Essential Duties and Responsibilities: Responsible for the day-to-day administration and operation of the above wing operation. Ensure the station operates in compliance with all company policies and procedures, and adheres to the company's mission, vision, and values statements. Coordinates services with Passenger Service Supervisors/account managers and above wing staff to meet manpower and operational needs and requirements. Ensure appropriate staffing levels are maintained through proper use of flight and personnel schedules. Direct management and supervisory staff responsible for the passenger handling primary business functions. Direct and participate in the acquisition, training, and on-boarding of team members. Leverage knowledge of all SLA and SGHA’s for current and future customers to deliver on our commitments with customer service staff. Develop teams to improve work performance and maximize potential through succession planning, KPI achievement, coaching, ongoing training, and mentoring. Establish and maintain a structured communication process between passenger service agents, supervisors, and account managers. Regularly interact and obtain feedback from customers to promote the station and measure the level of customer satisfaction to improve capabilities and processes. Encourage employee suggestions and involvement in the station’s improvement and growth, its processes, and people. Proactively serves as liaison between dnata and all airline customers in resolving customer grievances. Resolves employee issues. Participates in the planning and monitoring of Passenger Service labor and operational expenses, as well as other relevant financial activity. Actively involved in the training and development of all new and current employees. Works closely with the GM of station on budgetary needs Job Qualifications 2+ Years of management experience in Passenger Service Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. TPA FLORIDA, 4662 Air Cargo Rd., Tampa, Florida, United States of America, #J-18808-Ljbffr