Merchandising Service Associate - Plant Service

Customer ServiceProvides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe's specifications.Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time).Although a majority of time of time will be spent in activities that do not involve the direct interaction with customers, the individual in this role is expected to engage with customers when the opportunity arises. This includes:Understands customers' needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandiseEngage with customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandiseListens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessaryDemonstrates sincere appreciation to customersCommunicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programsIn-stockMerchandises to plantogram, price, color block and places plants as they arriveFills plant racks onto plant tables per plantogram to grand opening ready standardsIdentifies damaged or missing signage, displays, and collateral and orders replacements in accordance with merchandising standards and plantogram detailsUpdates/validates wayfinding and product location signage as well as digital maintenance of this information throughout the storeEnsures cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on salesAssists with culling and pricing dead and distressed plantsMaintain a high level of communication and partnership with manager and red vest associatesIdentify and communicate issues with quality, quantity and additional needs to Red Vest Outside Garden Manager and MSMAdjusts fixtures, rotates stock, and displays products and support materials using power equipment (e.g., lifts, order pickers) per service expectations and processesClean and Safe StoresReviews, completes, and enters completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.) for all assigned service and maintenance tasksEnsures all displays are safe and in working order and repaired/replaced as neededRepairs/seals damaged packaging and boxes including peg-hook itemsRemoves all trash, moves cardboard boxes to the bailer and moves plastic wrap and other debris to the compactorReplaces light bulbs and alerts the appropriate contact when additional maintenance issues are noted (lights out, painting, etc.)Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset ProtectionEnsures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of Outside Garden and working areasMaintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gatesAdheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devicesOperates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)In addition to the above responsibilities, this individual is held accountable for other duties as assignedMinimum QualificationsAbility to read, write, and perform basic arithmetic (addition, subtraction)Ability to work overnight and weekendsAbility to utilize web-based computer programs to accomplish assigned tasksPreferred QualificationsEducation Level: High School or GEDWorking knowledge of basic tools needed for the job (e.g., hand tools, drills, saws)6 Months Live nursery experience or Lowe's sales floor experience6 Months Experience performing product merchandising tasks including reading plantograms, setting up and tearing down displays3 Months Experience operating power equipment such as lifts, order pickers, and similar equipmentWorking knowledge of basic tools needed for the job (e.g., hand tools, drills, saws)