Technical Support Specialist

Technical Support Specialist

Are you passionate about the entertainment industry and eager to help clients achieve their goals with cutting-edge technology? Autodesk's Interactive Graphics, Media & Entertainment (IME) is seeking a dynamic and customer-focused Technical Support Specialist. This role specializes in supporting our innovative PIX and Flow Capture products. As a key player in our Support division, you'll be at the forefront of solving both technical and non-technical challenges, ensuring our clients receive top-notch service. You will report to the Associate Manager, Product Support and can be based in Los Angeles, CA in a hybrid capacity.

At Autodesk, we are committed to exceeding client expectations. We value a results-oriented approach and a keen eye for detail. If you thrive in a fast-paced environment, are a team player, and have a passion for customer service and the entertainment industry, we want to hear from you. This role offers ample opportunities to take on additional responsibilities and develop new skills.

Responsibilities

• Help clients maximize their use of PIX and Flow Capture products
• Manage support requests and resolve technical issues across various platforms
• Provide support via in-person meetings, phone calls, and emails, including user training, setup, maintenance, and troubleshooting (applications, hardware, and networks)
• Work alongside a dedicated Client Team managing feature films, TV shows, networks, and studio campaigns
• Advise/Educate clients with project workflows, administration, and organization of materials
• Monitor client experiences and advise Customer Success Managers on issues or opportunities to enhance satisfaction
• Identify and implement process improvements and efficiencies
• Track, take ownership of, and resolve issues through to completion
• Participate in testing new products and features
• Engage in special projects as needed

Minimum Qualifications:

• 5+ years in customer service/support. Entertainment industry experience is a plus

The Ideal Candidate:

• Excellent written and verbal English skills, with strong phone and interpersonal abilities
• Experience with Mac and Windows operating systems
• Ability to manage multiple projects simultaneously
• Highly motivated and resourceful with strong critical thinking skills. Must be able to find solutions quickly, even when they are not immediately obvious
• Ability to pick up new technology easily
• Experience working with a distributed/remote team is a plus
• Experience with Autodesk Flow Capture (formerly known as Moxion) and/or PIX