Information Technology (IT) Business Analyst

Salary : $104,270.40 - $128,211.20 Annually
Location : Housing Authority of the City of Los Angeles (HACLA), 2600 Wilshire Blvd., Los Angeles, CA
Job Type: At-Will Exempt
Job Number: 25-71
Department: Information Tech
Division: Information Tech
Opening Date: 12/09/2025

DEFINITION
Under general direction, the Information Technology (IT) Business Analyst is responsible for enhancing the quality of IT products and services, and translating business needs to IT solutions, and vice versa, with the Authority's current programs, projects, and strategic initiatives in mind. Duties and responsibilities include the implementation and integration of technology solutions incorporated in the Authority's strategic initiatives, conducting organizational and business process research for the Authority, analyzing business and/or programmatic needs and making recommendations regarding the systems and/or information technologies to meet those needs. Additional responsibilities of the incumbent include conducting assessments of business needs, organizational gap analysis, recommendations and timelines associated with business process improvements.

EXAMPLES OF ESSENTIAL FUNCTIONS

• Elicits, analyzes, specifies, and validates the business needs of the Authority's stakeholders;
• Collaborates with project sponsors to determine project scope and vision;
• Conducts interviews to gather stakeholder requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods;
• Analyze departmental information systems to ensure maximum system utilization and adherence of the systems to operational and regulatory changes;
• Manages project resources and budget allocation, creates and manages project schedules and ensures timely completion of projected deadlines;
• Monitors all aspects of project performance including analysis, testing, feasibility, risk, regulatory compliance assessments and the formulation and development of project plans;
• Analyze IT business information technology contracts including professional services, license terms, technical support, maintenance, warranty and licensing to adhere services with business needs;
• Plan, develop, test and implement software programs used for the management of IT resources and services;
• Analyze total cost of ownership for information system deployments including budget broadcasting and tracking of cost of deliverables for value realization of business process improvements
• Analyze IT business systems processes, database and programming requirements to ensure applicability and compliance with current standards and legal requirements.
• Troubleshoot and resolve complex system, process and data related issues.
• Develop user training procedures and manuals and provide ongoing system support.
• Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
• Works with stakeholders and project team to prioritize collected requirements.
• Researches, reviews, and analyzes the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.
• Assists in conducting research on products to meet agreed upon requirements and to support purchasing efforts.
  Participates in meetings of purchased solutions to ensure features and functions have been enabled and optimized and in the selection of any requirements documentation software solutions that the organization may opt to use.
• Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Develops and utilizes standard templates to accurately and concisely write requirements specifications.
• Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers and/or the project team.
• Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
• Develops and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.
• Assists with the interpretation of customer requirements into feasible options, and communicating these back to the business stakeholders.
• Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Communicates changes, enhancements, and modifications of business requirements - verbally or through written documentation - to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Provides guidance and/or instruction to junior staff members.
• May be required to drive a vehicle to remote sites, HACLA events, and other locations to set up Audio/Visual equipment.
• Perform other related duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES:
Knowledge of principles and best practices with budget projections applicable to the implementation and support of business applications; modern office equipment and procedures; laws, regulations, resolutions, and codes applicable to organization's business needs.
Ability to maintain knowledge of evolving technology and current business practices and trends; ability to effectively prioritize and execute tasks while under pressure; ability to interpret and understand the organization's goals and objectives; ability to understand business requirements and translating them into specific software requirements; ability to establish and maintain effective working relations; exercise independent judgment in a professional and competent manner; ability to be logical and efficient with acute attention to detail.
Excellent analytical, mathematical, and creative problem-solving skills; excellent listening, interpersonal, written, and oral communication skills; highly self-motivated and self-directed with strong customer service orientation abilities.

EXPERIENCE AND EDUCATION
Experience:
Minimum of (5) five years' experience in information technology with emphasis on business systems analysis; software development for business process automation; technology system design, implementation and testing for business process optimization. Advanced experience with Microsoft Excel and Microsoft SQL desired.
Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development preferred.
The ideal candidate will have demonstrated project management skills and project management software skills, including planning, organizing, and managing resources
Education:
Graduation from an accredited college or university with a Bachelor's degree in Information Technology, Computer Science, Business Administration or closely related field.


License or Certificate
Desirable Qualification: International Institute of Business AnalysisTM (IIBA®) Certifications such as Certified Business Analysis Professional (CBAP®), and/or Certification of Capability in Business AnalysisTM (CCBA®) or similar certification

Special Requirement: Must possess a valid California class 'C' driver's license.


SELECTION PROCEDURE

Applications will be reviewed for relevant experience, education and training. The application must be detailed and complete for proper evaluation.
HIRING INFORMATION:

All job offers are contingent upon successful completion of a pre-employment evaluation, which includes: a post-offer medical examination (includes drug and alcohol screening), criminal records check, employment history and education verification, and documentation of the right to work in the United States.
DISABILITY ACCOMMODATION: If you require an accommodation due to a physical, mental or learning disability, please call View phone number on click.appcast.io or email no less than 72 hours prior to testing date for special assistance. Special accommodations may be arranged if verification of the disability is provided by a physician, rehabilitation counselor, or other authority.
Candidates who require a reasonable accommodation in any portion of the selection process should state their need in writing when submitting an application.


NOTE: The provisions of this announcement do not constitute an expressed or implied contract and any provisions contained in this announcement may be modified or revoked without notice.


We are an Equal Opportunity/Affirmative Action Employer.


Pursuant to the Housing Authority of the City of Los Angeles' Conflict of Interest Policy, new and existing employees are required to refrain from participating in activities, employment or enterprises, which are in conflict with public interest and/or with his or her duties as an employee of the Authority. A copy of the Conflict of Interest Policy may be obtained by visiting our website at: Please call NeoGov Toll-Free Applicant Support telephone line View phone number on click.appcast.io if you forget your password, have application login problems or get an error message during the application process.
HACLA Benefits


*Medical/Dental/Vision Plan:

• HACLA will provide up to 100% of the CalPERS medical premium rate for Los Angeles, San Bernardino & Ventura Counties Kaiser rates for employee only, employee + one dependent, and employee + multiple dependents as applicable
• HACLA will provide 100% of basic Dental HMO rates for employee only, employee + one dependent, and employee + multiple dependents as applicable
• HACLA will provide 100% basic Vision coverage for employee only, employee + one dependent, and employee + multiple dependents as applicable
• $250 OPT OUT payment is available for employees with a qualifying health plan outside of the employer network.
• Employees have the option to choose additional optional insurance such as Dental PPO, Custom Vision, additional medical coverage, and voluntary additional life insurance.

*Short-Term Disability/Long-Term Disability/Mandatory Life:

• HACLA will provide 100% of STD/LTD/Mandatory Life premiums for all eligible employees to maintain the IRS 125 Plan

*Pension Plan:

• HACLAretirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years.
  • For Classic members, the pension formula is 2.7% at 55 with members contributing 8% of their wages towards their retirement.
  • For PEPRA members, the pension formula is 2% at 62, with members contributing 7.75% of their wages towards their retirement.
  • CalPERS will make the determination regarding the type of membership for which the eligible employee will qualify.

*General Leave/Holidays/PTO:

• Annual leave accruals vary, depending upon the type of job/position (membership in employee organizational group) and years of service. Length of service increases accrual rates by employee organizational group when service requirements are met.
• Newly Hired Annual Accruals:
  • At-Will/Non-Represented accrual per pay period 5.23 hours (17 days annually)
  • Council of Housing Professionals-Management accrual per pay period 4.15 hours (14 days annually)
  • Council of Housing Professionals-Administration accrual per pay period 6.78 hours (22 days annually)
  • Service Employees International Union (Local 721) accrual per pay period 6.78 hours (22 days annually)
  • Los Angeles County Building and Construction Trades Council accrual per pay period 5.23 hours (17 days annually)
  • American Federation of State, County and Municipal Employees accrual per pay period 6.78 hours (22 days annually)
• 14 Observed Holidays:
  • New Year's Eve; New Years Day; Martin Luther King Jr's Birthday; President's Day; Cesar Chavez Day; Memorial Day; Juneteenth; Independence Day; Labor Day; Veteran's Day; Thanksgiving Day; Day After Thanksgiving; Christmas Eve, and Christmas Day.
• 12 Floating Holiday hours annually
• Opportunity to earn up to 160 hours of Paid Time Off (PTO) for eligible exempt employees as comp time per calendar year. Employees may cash out up to 160 hours of accrued and unused PTO annually.

*Additional Optional Benefits:

• Pre-Tax Deferred Compensation 457 Plan
• Group term life insurance
• Flexible Spending Account Options
• Tuition Reimbursement Program
• Employee Assistance Program
• Flexible Work Schedules
• Partial Telework Program

*Temporary Casual/Per-Diem employee are eligible to enroll/receive the following benefits:

• Kaiser Medical Insurance - 50% employer covered medical through Kaiser Permanente if working 30 hours or more per week.
• Paid Sick Time - At least 40 hours or 5 days of sick leave after 90 days of employment.
• Eligible casual employees may enter as Classic or PEPRA members if qualifying requirements are met.
• Per-Diem employees are not eligible for the Public Employee Retirement System (PERS).

Note: Temporary casual/per-diem employees are able to work up to 40 hours per week as necessary.


*Availability of benefits are dependent upon employment eligibility status with HACLA*
01


What is your highest level of education?

• High School
• Certification
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Professional Degree

02


How many year of experience do you have in information technology with emphasis on business systems analysis; software development for business process automation; technology system design; and implementation and testing for business process optimization?

• Less than 1 year
• More than 1 year but less than 2 years
• More than 2 years but less than 3 years
• More than 3 years but less than 4 years
• More than 4 years but less than 5 years
• More than 5 years but less than 6 years
• More than 6 years but less than 7 years
• More than 7 years but less than 8 years
• More than 8 years but less than 9 years
• More than 9 years but less than 10 years
• More than 10 years

03


How many years of experience do you have with Microsoft Excel and Microsoft SQL?

• Less than 1 year
• More than 1 year but less than 2 years
• More than 2 years but less than 3 years
• More than 3 years but less than 4 years
• More than 4 years but less than 5 years
• More than 5 years

04


Describe your approach to gathering and documenting business requirements. Provide an example of how your work improved a business process or system outcome.
05


Explain your experience analyzing processes within government or regulated environments. How did compliance, policies, or funding restrictions influence your recommendations?
06


Provide an example of working with diverse stakeholders (e.g., program staff, IT teams, vendors). How did you ensure their needs were accurately captured and prioritized?
07


Describe a time you translated operational or program data into actionable insights. What tools did you use and how did your findings support decision-making?
08


Explain how you support end users during system or process changes. Include how you create documentation such as workflows, training materials, or job aids.
09


Describe a system or process issue you diagnosed. How did you approach identifying the root cause and what solution did you recommend?
Required Question