Junior Enterprise Watch Officer

Summary Junior Enterprise Watch Officer – Springfield, VA. The Junior Enterprise Watch Officer services encompass delivering proactive collection, dissemination, and monitoring of mission system and site status, as well as leadership, coordination, and collaboration for critical and high‑priority incident resolution that provides NGA executives and CIO‑T leadership with situational awareness. Responsibilities Manage Critical Priority 1 tickets to resolution Monitor operational activities of all cells within the ESC (e.g., PSOC, CSOC) to maintain centralized situational awareness of the overall health of NGA IT services. Communicate the status of the operational infrastructure Provide briefings to senior leadership on the status of the IT enterprise Prepare and deliver the Daily Operations briefs Collect, coordinate, and brief upcoming days' AOs Recommend appropriate mitigation activities to minimize downtime, minimize mission impact, and restore services as soon as possible. Assist in assessing the impact of events and incidents on mission capability, prioritizing service restoration activities, and providing final assessment of mission impacts prior to conducting authorized outages. Coordinate with any impacted mission partners during unscheduled outages to advise of outage status, remediation actions, and projected restoral times. Other duties as assigned. Qualifications Bachelor's Degree and 2+ years relevant experience or Associate’s Degree and 4+ years relevant experience or 6+ years relevant experience Operational experience with ServiceNow Experience in the Intelligence Community TS/SCI Clearance Successfully pass background and drug screening Preferred Qualifications Master’s Degree Active CompTIA Security+ Certification Knowledge, Skills, and Abilities Ability to obtain CI Poly Clearance Ability to work Panama Day Shift hours. Shift will be identified upon hire Ability to work nights/weekends/holidays Ability to work independently and yet be effective within a team setting Must be capable of managing multiple efforts with time‑related constraints in a fast‑paced contracting environment Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others. Excellent skills in Microsoft Word, Excel, and other Office applications Proficient with Microsoft Office applications, and experience working in a home‑office setting, as well as the ability to train end users on frequently asked technical issues. Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired. Good problem‑solving skills; ability to visualize a problem/situation and think abstractly to solve it #J-18808-Ljbffr