Service Advisor

Service Advisor Opportunity at Swickard Honda of Thousand OaksSwickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.Swickard Honda of Thousand Oaks serves a loyal, community-oriented Honda ownership base in Ventura County. Honda owners return for service at a consistently high rate -- they trust their advisors, they schedule ahead, and they send their families to the people who took care of them. The advisor who builds genuine relationships here creates an earnings trajectory that grows year over year rather than resetting each month.What You'll DoServe as the primary point of contact for guests throughout the service process -- from write-up through vehicle returnTranslate technical repair findings into clear, confident communication -- setting accurate expectations and earning authorization through honest recommendationsBuild precise estimates, commit to realistic timelines, and follow through on every promise madeCoordinate with technicians and parts to keep repair workflows moving efficiently and on scheduleIdentify and present additional service recommendations that protect guest safety and vehicle performanceMaintain accurate records in the DMS and uphold all documentation and compliance standardsWhat We're Looking For1+ year of service advisor, hospitality, or guest-facing sales experience preferred -- candidates from strong customer service backgrounds encouraged to applyHonda or Japanese brand experience a plus -- product knowledge is trainable, people skills are notClear, composed communicator who follows through without gaps and earns guest trust through consistency rather than personality aloneHighly organized with strong attention to detail -- accurate estimates and realistic timelines are non-negotiableSelf-motivated with a genuine drive to build a long-term book of returning guestsComfortable with DMS platforms or quick to learn themValid driver's license with a clean driving recordWhat We OfferOTE of $50,000 - $100,000+/yrPaid Honda manufacturer and product trainingMedical, dental, and vision insuranceLife insurance and supplemental coverage optionsPaid time off and paid holidaysClear career path -- strong advisors grow into senior advisor and service management roles at SwickardEmployee vehicle purchase and service discountsWhy Swickard Honda of Thousand OaksHonda's ownership base has one of the highest service retention rates in the automotive industry -- Thousand Oaks guests return consistently, which means the advisor who takes care of them builds a compounding book of repeat clients rather than starting over every monthThousand Oaks is a family-oriented Ventura County community where guests talk to each other -- the advisor who earns a reputation for honesty and follow-through gets referrals that show up without being asked forA well-run Southern California Honda store with consistent service volume, a professional team, and leadership that invests in advisor developmentSwickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industryOur HEART values -- Honor, Engage, Anticipate, Respond, Thank -- describe exactly what a great Service Advisor does in every guest interactionIf you're a guest-first communicator ready to build a high-earning service advisor career at a well-run Ventura County Honda store where honest advice and consistent follow-through translate into a loyal guest base that grows year over year -- we'd like to meet you.