Customer Service Representative

1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by NJ Consulting Firm. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $18.00/hr - $24.00/hr Company Overview Step Up Consulting is a dedicated team committed to enhancing customer experience and fostering relationships through exceptional service. Our mission is to empower our clients by providing them with top-notch support that reflects our core values of integrity, teamwork, and excellence. At Step Up Consulting, we cultivate a proactive and supportive culture that values input from all team members, ensuring a collaborative environment where innovation can thrive. We believe in investing in our employees' growth and providing opportunities to advance within the organization. Role Responsibilities Provide outstanding service to all clients. Engage actively on the sales floor with potential members Resolve donor issues promptly and efficiently. Maintain a thorough knowledge of products and services offered. Process transactions accurately and efficiently using handheld device. Carry out visual resources to promote programs Assist in maintaining a clean and organized sales floor. Collaborate with team members to enhance overall team performance. Gather donor feedback to identify areas for improvement. Conduct equipment checks and assist with inventory management. Educate customers about features and benefits of various programs Follow company policies and procedures consistently. Meet or exceed fundraising goals as determined by management. Handle returns and exchanges following company guidelines. Participate in training sessions to improve personal and team capabilities. Adhere to health and safety regulations at all times. Qualifications High school diploma or equivalent required. Previous experience in customer service preferred. Strong communication and interpersonal skills. Ability to work well in a team environment. Flexible availability, including nights and weekends. Basic math skills for cash handling. Proven ability to handle difficult situations and conflicts. Knowledge of retail industry practices. Familiarity with point-of-sale systems. High level of professionalism and integrity. Ability to multitask and prioritize tasks effectively. Proactive approach to customer engagement. Strong organizational skills. Ability to learn new products quickly. Willingness to take on additional responsibilities as needed. Commitment to ongoing personal development and training. Skills: interpersonal skills,sales,organizational skills,communication,point-of-sale systems,retail industry knowledge,conflict resolution,adaptability,problem-solving,teamwork,proactive engagement,customer engagement,multitasking,time management,organisational skills,point-of-sale systems knowledge,communication skills,team collaboration,product knowledge,cash handling,organization,customer service,problem solving,flexibility Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Operations Consulting Referrals increase your chances of interviewing at NJ Consulting Firm by 2x Sign in to set job alerts for “Customer Service Representative” roles. Atlanta, GA $64,000.00-$71,000.00 1 week ago Airline Customer Service Representative in ATL Airport - $18.50/hr Customer Service Representative - State Farm Agent Team Member Atlanta, GA $45,000.00-$65,000.00 5 months ago Customer Experience Representative (Norcross, GA) Customer Relations Representative - State Farm Agent Team Member Atlanta, GA $65,000.00-$95,000.00 5 months ago Client Experience Coordinator (Long-Term Temporary Assignment - Atlanta Client Service/ Call Center Representative Customer Service Representative - State Farm Agent Team Member Morrow, GA $35,000.00-$55,000.00 6 months ago Atlanta, GA $57,000.00-$63,000.00 20 hours ago Customer Relations Representative - State Farm Agent Team Member Morrow, GA $60,000.00-$100,000.00 6 months ago Work at Home Customer Service Agent (Full-Time & Part-Time) (GA) Customer Care Specialist I - Payment Support We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr