Customer Service Supervisor

Customer Service Supervisor – Mental Health Call Center Location: Fort Worth, TX Employment Type: Full-Time – ONSITE (Not Remote) Lead a high-performing customer service team that serves as the first point of contact for patients seeking mental health care. As a Customer Service Supervisor, you’ll coach, support, and motivate your team while ensuring every caller feels heard, respected, and supported. No healthcare experience required— we provide training. What You’ll Do Supervise and support a customer service team in a call center environment Coach team members through performance goals, accountability, and growth Handle escalated calls with empathy and solutions-focused thinking Use performance metrics to improve service quality and outcomes Maintain high service standards that reflect Serenity’s patient-first mission What We’re Looking For 1+ year of experience supervising customer service teams Strong communication, coaching, and decision-making skills Ability to stay calm, adaptable, and focused in a fast-paced environment Results-driven mindset with a commitment to continuous improvement Passion for helping both patients and teammates succeed Nice to Have Call center leadership experience Experience managing KPIs or service-level metrics Background in healthcare, behavioral health, or patient support Pay & Benefits Competitive pay based on experience 90% employer-paid medical, dental, and vision insurance 401(k) retirement plan 10 PTO days + 10 paid holidays (15 PTO days after first year) Referral bonuses About Serenity Healthcare Serenity Healthcare provides innovative, evidence-based mental health treatments that help patients reclaim their lives when traditional options haven’t worked. Our mission is to deliver hope, healing, and real results in every interaction. Serenity Healthcare is an Equal Opportunity Employer. #J-18808-Ljbffr Dormont Manufacturing Co