Client Relationship Manager 2026

divh2Client Relationship Manager/h2pSince 1971, IBISWorld has provided market-leading industry intelligence to professionals across finance, consulting, banking, government and corporate strategy. With offices in Melbourne, London, New York and Los Angeles, we give the worlds leading institutions a clear, standardized view of industries across the globe so they can make better decisions, faster./ppWe have built this business on one principle: data you can trust. For over 50 years, the worlds most respected banks, consulting firms and governments have relied on IBISWorld to navigate complex markets. That trust is the foundation of everything we do./ppIBISWorlds Client Relationship Manager will own a portfolio of client accounts with the goal of maximizing their long-term value by blending strategic relationship management with commercial growth. You will act as a trusted advisor, partnering closely with clients to help them unlock the full potential of our market-leading platform, expand adoption across teams and geographies, and achieve measurable ROI. With a strong focus on both retention and expansion, you will proactively identify opportunities to secure renewals, mitigate risk, and deliver tailored upsell and cross-sell solutions. This role offers the opportunity to work consultatively with senior stakeholders, leverage data-driven insights, and collaborate cross-functionally with Sales, Product, Research, and Operations to shape customer outcomes and fuel sustainable growth./ppKey responsibilities include:/pulliManage a portfolio of subscription clients across standard and premium services, owning the end-to-end customer lifecycle./liliBuild strong, multi-level relationships and lead discovery to understand client goals, success metrics, and value drivers./liliDevelop and execute success plans that drive adoption, measurable ROI, and long-term value through ongoing engagement, training, and business reviews./liliAct as a trusted advisor by using data and insights to assess account health, identify risks, and recommend optimization strategies./liliLead executive-level conversations to demonstrate business impact, strengthen partnerships, and align on long-term value./liliIdentify and drive expansion opportunities, including upsell and cross-sell, through a consultative, insight-led approach./liliEducate clients on platform capabilities and integrations to deepen adoption./liliOversee onboarding to ensure early adoption aligned to client objectives and use cases./liliMonitor engagement and usage trends, intervening proactively to accelerate time-to-value and improve outcomes./liliSupport advanced use cases and integrations in partnership with Product and Operations teams./liliOwn renewal strategy and execution, maintaining accurate pipeline, forecasting, and account health tracking in CRM tools./liliProactively manage risk, resolve issues, and ensure a high level of client satisfaction and retention./liliManage escalations and client inquiries with urgency and professionalism./liliLeverage customer success tools and workflows to operate effectively at scale and drive continuous improvement./li/ulpKey skills and experience include:/pulliDemonstrated ability to build trusted relationships and engage stakeholders, including senior leaders./liliStrong consultative, analytical, and communication skills with the ability to translate insights into action./liliExpertise or demonstrated experience working with Commercial Banking, Procurement, Enterprise, Financial Services and Professional Services clients is a definite plus./liliExperience managing B2B SaaS or subscription-based accounts, with a track record of driving retention and growth./liliHighly organized, proactive, and able to manage multiple priorities in a fast-paced environment./liliComfortable using CRM and Customer Success platforms and working with data to inform decisions./liliCollaborative team player with experience partnering cross-functionally to achieve shared goals./liliTechnically curious, with the ability to understand and explain data integrations and platform capabilities./liliBachelors degree required; relevant field preferred, with experience in customer success, account management, or client services./liliMust be willing to work in the NY office, located at One World Trade Center 3 days a week./li/ulpCompensation: 90-110K (plus bonus + commission)/ppIBISWorld is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability./ppIf you are an individual with disabilities who needs accommodation or if you are having difficulty using our website to apply for employment, please email View email address on click.appcast.io for assistance./p/div