Account Management Processer

divh2Account Management Processer/h2pCarrier is redefining the HVAC industryand were looking for an Account Management Processer to help drive that transformation in our Columbia, SC service branch. In this role, you will oversee the end-to-end customer experience. Youll partner closely with operations, technicians, sales, centralized support teams, and leadership to ensure service work is booked accurately, executed efficiently, and billed correctly. This is a hands-on operational role at the center of growth, change, and customer satisfaction. If you thrive in a fast-paced service environment and enjoy bringing structure, clarity, and accountability to complex operations, this role offers the opportunity to make a measurable impact./ppKey Responsibilities/pulliEnsure accurate and timely booking of service jobs in coordination with sales teams, including daily review of closed-unbooked opportunities/liliComplete job setup, billing plans, and scheduling notifications for Service Coordinators/liliReview open orders daily and drive timely job completion/liliAssist with warranty and startup jobs/liliProcess parts ordering, purchase orders, and AAP requests/liliReview Preliminary Billing Documents (PBDs) and ensure invoices are processed on time/liliEnsure accurate billing for projects, service contracts, time materials, and fixed-price work/liliPerform project reconciliation to minimize under-billed or missed revenue/liliServe as an Accounts Receivable subject matter expert/liliResolve customer billing disputes and manage credit holds/liliSubmit and maintain tax exemption documentation/liliSet up new customers and vendors accurately to avoid delays or disputes/liliMonitor operational metrics and report progress, trends, and issues to the team/liliProactively support pull-through revenue by assisting with repair and service opportunity tracking/liliAssist leadership in driving on-time, within-budget service execution/liliBuild strong, lasting relationships with customers and external partners/li/ulpRequired Qualifications/pulliHigh School Diploma or GED/lili5+ years of customer service or service operations experience/lili2+ years of working knowledge of Microsoft Office, Salesforce or SAP/li/ulpPreferred Qualifications/pulli2+ years of HVAC service industry experience/liliBachelors degree in Business Management or a related field/liliDetail oriented with strong follow through/liliAn excellent communicator with a customer first mindset/liliA self starter who brings energy, accountability, and process discipline/liliTime and priority management skills/liliComfortable working across teams in a fast paced service environment/liliEHS awareness/li/ulpPay Range/ppThe annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate./ppOther Compensation/ppThis position may be entitled to short-term cash incentives, subject to plan requirements./ppBenefits/pulliHealth Care Benefits: Medical, Dental, Vision; Wellness incentives/liliRetirement Benefits/liliTime off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation/liliDisability: Short-term and long-term disability/liliLife Insurance and Accidental Death and Dismemberment/liliTax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account/liliTuition Assistance/li/ulpCarrier EEO Statement and Accommodations Process/ppCarrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act./ppIf you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at View email address on click.appcast.io. We will make every effort to meet your needs in accordance with applicable laws./ppApplication Deadline/ppApplications will be accepted for at least 3 days from Job Posting Date: 28 April 2026/ppJob Applicants Privacy Notice/ppPlease click on the link to review the Job Applicant Privacy Notice./ppUse of AI/ppTechnology-enabled tools may support parts of the recruitment process, with oversight by people./p/div