Office Assistant - Dispatcher

Local HVAC Contractor is looking for an Office Assistant - Dispatcher to schedule and dispatch technicians. Overview You will play a key role in organizing and managing daily service operations for our HVAC divisions. This position is responsible for efficiently coordinating technician schedules, responding to customer service needs, and helping ensure that service calls are handled promptly and effectively. Working closely with technicians, fellow dispatchers, and customer service representatives, the dispatcher helps maintain clear communication across departments while balancing changing priorities and scheduling demands. Pay Rate $23.00 - $31.25 per hour, depending on experience Work Schedule Monday - Friday, 7:30am - 3:30pm Location Danvers, MA Company Benefits Medical insurance with company contribution for individual and family coverage, plus FSA and HSA options Dental and Vision insurance 401(k) plan with company match 80 hours of accrued vacation 40 hours of sick leave 9 paid holidays, including floating holidays Employee Assistance Program Other perks and options Essential Job Duties Respond to incoming customer calls and emails in a timely and professional manner Assist customers with service requests, answer questions, and ensure requests are properly documented and scheduled Develop and adjust technician routes to improve efficiency, minimize drive time, and account for technician availability Schedule service appointments and dispatch HVAC technicians to customer locations Coordinate planned and recurring maintenance appointments Communicate service updates and estimated lead times to customers Enter, update, and maintain accurate customer and service-call information within the dispatch management system Work closely with other dispatchers, technicians, and customer service team members to communicate schedule changes, important updates, and other information needed to keep daily operations running smoothly Skills And Qualifications 2 + years of experience in an administrative, office, customer service, scheduling, or dispatch-related role, or an equivalent combination of education and hands-on experience Background in fuel delivery, propane, gasoline, diesel, HVAC, or a related service industry - Desired Excellent written and verbal communication skills, with the ability to remain composed and professional when handling demanding situations Strong organizational and time-management skills, with the ability to prioritize multiple tasks and pay close attention to details Experience working with dispatch software, GPS systems, scheduling platforms, and other computer-based operational tools High school diploma, GED, or equivalent required Salary: $23.00 - $31.00 per hour #J-18808-Ljbffr Townsend