Amazon Spheres - Understory Ambassador

Understory Ambassador

Join Us as an Understory Ambassador Inspire, Engage, and Explore! Part-Time Opportunity at The Amazon Spheres As an Understory Ambassador, you'll be the welcoming face of The Amazon Spheres, a lush, vibrant space where nature and innovation come together. You'll greet visitors, spark conversations, and create meaningful connections by sharing your enthusiasm for the natural world. Whether you're answering questions, offering guidance, or simply making someone's day a little brighter, you help create an experience that's warm, informative, and memorable. This role is perfect for someone who enjoys working with people and thrives in an engaging, ever-changing environment. You'll lead hands-on educational activities and crafts that bring The Spheres to life, using your communication skills to share stories and information in a friendly and approachable way. Even on quieter days, you stay motivated, adaptable, and ready to jump into new challenges with curiosity and creativity. If you're looking for a part-time job that's meaningful, flexible, and fun, this is your chance to be part of something truly unique. If you enjoy connecting with others and have a passion for nature and discovery, you'll find this role both rewarding and inspiring as you help visitors experience the beauty and wonder of The Spheres.

Location: Seattle Schedule: Monday, Thursday, Friday, Saturday 1:15pm - 6:15pm Wage: $22.95 per hour What we can offer:

• 17 Accrued Paid Time Off Days Annually
• Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Company-Provided Orca Pass Unlimited use
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program including six free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Pet Insurance Discount Program

Key Responsibilities Customer Experience

• Verbally greet and welcome all visitors in a friendly, warm, and professional manner. Provide a 5-star first impression for every visitor
• Facilitate educational activities and crafts while maintaining a tidy and organized space
• Answer all questions related to The Spheres exhibits and promote visitor engagement related to the concepts, designs, and themes of The Spheres
• Provide information regarding The Amazon Campus as well as nearby places to eat and other landmarks to visit within the greater Seattle area
• Communicate in a clear and friendly manner with visitors of all backgrounds and ages
• Foster positive working relationships with Spheres team members and Stakeholders
• Assist in resolving any escalations with guests, calling on leadership as needed

Daily Operations

• Acquire and maintain relevant knowledge of exhibits and installations through in-depth research and meetings
• Facilitate the opening and closing of the Understory as scheduled, ensuring all required tasks are completed prior to the start or end of the public hours
• Track appropriate metrics as directed by leadership
• Maintain tidiness and organization of the space
• Monitor supply inventory and escalate supply requests to leadership as needed
• Upon request, create informational and wayfinding signage and materials
• Immediately communicate all escalations to a leadership; call security if necessary
• Attend and actively participate in all meetings and training sessions as scheduled
• Maintain a clean and professional appearance
• Immediately report any suspicious persons, calls and packages to Amazon Corporate Security, NWC supervisors and Amazon Global Real Estate and Facilities
• Report facility and exhibit issues to NWC leadership as they arise
• Assist with new tasks, processes, or projects as needed to support evolving team requirements, other NWC divisions, and asks from Amazon partners; embrace change and demonstrate adaptability as business needs develop and shift

Requirements

• Excellent customer service skills and the ability to multi-task in a fast-paced environment, while always remaining professional and friendly
• Maintain good judgement in ambiguous/stressful situations; calm under pressure
• Excellent interpersonal skills and the ability to connect with employees and the community
• An efficient, clear communicator capable of supporting diverse audiences
• Proactive in guest engagement
• Detail-oriented, organized, and thorough in all tasks, including planning and execution
• Comfortable presenting and speaking informally to both large and small groups
• Flexibility to work various shifts during operating hours including some nights and weekends
• A flexible, supportive team player, capable of bringing positivity to all situations
• Learn and retain new exhibit information
• Ability to understand, interpret and follow Amazon's policies and procedures.
• Maintains regular and consistent attendance and punctuality
• Maintains flexibility and respect in relationships with coworkers and leadership
• Ability to practice a level of confidentiality without exception
• Must be proficient with MS Windows, Excel, and Outlook e-mail.
• Possesses strong conflict resolution, critical thinking and problem-solving skills
• Willingness to work in a changing environment
• High School Diploma or GED required

Working Conditions & Physical demands

• The position requires standing for long periods of time up to the entire length of the shift
• Humidity and temperature conditions may vary in order to maximize the plant life in the space. The temperature of the Spheres is maintained between 70 and 75 degrees with an average humidity of level of 60%
• Must adhere to dress code and be conscientious about personal hygiene
• The space is inhabited by various plant life; individuals with plant allergies may not be the best fit.
• Ability to speak to visitors, staff and colleagues for the duration of each shift
• Ability to walk consistently within a 1.5 radius is required. Walking up and down stairs is required when roving the space and assisting customers
• Must be able to frequently carry and lift items up to 50 pounds
• May need to carry supplies to other buildings
• This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit

About Northwest Center Northwest Center (NWC) is an ambitious, dynamic, and driven social enterprise organization that operates successful businesses to drive societal change. We are focused on our collective Northa world where all children have equitable access to education, and the employment rate for people with disabilities is the same as the general population. Since its inception in 1965, Northwest Center has built and acquired a portfolio of commercial businesses to fuel our mission of disability inclusion and enable our journey North. Northwest Center has been a vendor at Amazon for over two decades. The NWC @ Amazon division has grown to over 300 employees, providing a wide variety of customer service support on Amazon's thriving campuses throughout the nation. Our team works in a unique, fast-paced corporate setting on Amazon's campuses to provide first-rate customer service-focused programs to our clients while also generating revenue that funds Northwest Center's mission of inclusion Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at View email address on click.appcast.io . At Northwest Center, we do not just accept diversity and inclusion we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together. We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans' status.