Director of IT Services

Job Description

Job Description

Director of IT Services
Location: Cleveland, Ohio
Organization: Garden Springs Healthcare

About Us:
We are a growing skilled nursing organization committed to delivering high-quality care and operational excellence across our facilities. As we continue to expand, we are seeking a hands-on, strategic Director of IT to lead and support all aspects of our technology infrastructure.

Position Summary:
The Director of IT will be responsible for overseeing all technology functions across the organization. This role requires a leader who can balance strategic planning with day-to-day operational support. You will play a critical role in ensuring our systems are secure, efficient, and aligned with the needs of our clinical and administrative teams.

Key Responsibilities:

• Lead and manage all IT operations across multiple skilled nursing facilities

• Oversee network infrastructure, systems, hardware, and software performance

• Ensure data security, HIPAA compliance, and risk mitigation across all platforms

• Provide hands-on support and troubleshooting as needed

• Manage relationships with external IT vendors and service providers

• Develop and implement IT strategies that support organizational growth

• Support EMR/EHR systems and integrations with other clinical and business platforms

• Establish and maintain IT policies, procedures, and best practices

• Assist with budgeting, cost control, and technology investments

• Train and support staff on IT systems and tools

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)

• 5+ years of progressive IT leadership experience, preferably in healthcare or skilled nursing

• Strong understanding of network infrastructure, cybersecurity, and cloud-based systems

• Experience with healthcare systems (EHR/EMR) and regulatory compliance (HIPAA)

• Proven ability to manage vendors and multiple projects simultaneously

• Hands-on, solutions-oriented mindset with strong problem-solving skills

• Excellent communication skills with the ability to work across all levels of the organization

What We’re Looking For:

• A leader who is both strategic and willing to roll up their sleeves

• Someone who can simplify technology for non-technical teams

• A proactive thinker who identifies issues before they become problems

• A partner to operations who understands the fast-paced nature of skilled nursing

Why Join Us:

• Opportunity to build and shape the IT function in a growing organization

• Direct impact on operations, clinical support, and overall company success

• Collaborative, mission-driven culture

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