Loss Prevention Administrative Assistant

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast. Nestled on 550 acres of breathtaking beauty, the Grand blends rich Southern tradition with modern luxury, delivering world-class guest experiences. With over 41,000 sq. ft. of versatile meeting space, lush grounds, and historic charm, the Grand is a destination known for hospitality that feels personal, warm, and unforgettable. The Grand Life is calling—come share it with us! As a

Loss Prevention Administrative Assistant , your primary role is to support the Loss Prevention leadership team by streamlining administrative processes and serving as a centralized point of communication. You’ll play a key role in coordinating inquiries, maintaining organized records, managing Lost & Found information, and assisting with daily departmental scheduling and document flow. This position requires strong attention to detail, a polished communication style, and the ability to prioritize efficiently in a fast-paced environment—ensuring consistency and smooth operations across the department. Key Responsibilities: Administrative & Office Support:

Maintain departmental files, update schedules, process forms, assist with permit requests, and provide general administrative assistance to the LP Director and leadership team. Communication & Coordination:

Answer and route departmental phone calls, communicate service requests to LP Officers, and ensure clear, timely follow-through on guest and associate needs. Lost & Found Management:

Log, track, and organize lost items using MS Shift, respond to guest inquiries, and ensure accurate documentation and follow-up. Shipping & Receiving Assistance:

Support package coordination during peak periods by helping manage call volume, delivery inquiries, and group shipping logistics. Guest & Associate Assistance:

Provide helpful, accurate information regarding resort offerings, service expectations, and departmental processes in a professional and courteous manner. Operational Support:

Assist with light departmental duties when necessary to support workflow and maintain seamless daily operations. Perks & Benefits: As a valued part of the PCH Hotels & Resorts team, you’ll enjoy a wide range of benefits, including: •

Health, Dental, and Vision Coverage:

Comprehensive options with FSA and HSA plans available. •

401(k) with Company Match:

Prepare for your future with our matching retirement plan. •

Exclusive Discounts:

Enjoy hotel stays, dining, golf, and retail across PCH properties and globally through Marriott. •

Professional Growth:

Access ongoing training, development, and opportunities for career advancement. •

Recognition & Appreciation:

Be part of a culture that celebrates dedication, teamwork, and exceptional service. Join us at the Grand Hotel Golf Resort & Spa, where we deliver

“hospitality with heart & soul.”

Be part of a team dedicated to creating meaningful, memorable experiences—for our guests and each other.