Credit Card Systems Manager

Credit Analyst Job Duties Reviews past due accounts receivables daily for assigned accounts. Manages collection activities, including phone communications with customers to secure payment and adjusting payment terms and/or schedules. Assesses and determines appropriate next steps in addressing delinquent accounts to establish a satisfactory resolution. Documents the results of collection calls and communicates progress of accounts to principals, engagement team, and regional finance staff. Interacts with firm and client management to resolve billing disputes and service issues. Reviews Dunn & Bradstreet reports to determine which accounts require continued attention due to poor credit history patterns. Analyzes stagnant accounts and determines when escalation to a Finance Manager or Director is necessary. Utilizes firm best practices to implement process changes that rectify service issues, such as recommending changes to customer payment terms or developing billing schedules based on a client’s cash flow. Performs other duties as required. Qualifications, Knowledge, Skills and Abilities Education: High School Diploma or equivalent, required. Associate’s or Bachelor’s degree in Accounting, Business Administration, or Finance, preferred. Experience: Two (2) or more years of credit/collections field experience, required. Prior commercial (B2B) collections experience, preferred. Professional services firm experience, preferred. Software: Proficient in the use of Microsoft Office Suite, required. Other Knowledge, Skills & Abilities: Excellent verbal and written communication skills. Ability to work in a demanding environment. Capability of effectively analyzing and resolving issues and questions in a professional manner. Ability to successfully manage multiple projects with attention to detail while working independently. Knowledge of firm’s collections procedures. Salary: National Range: $28.85/hr - $33.66/hr; Maryland Range: $28.85/hr - $33.66/hr; NYC/Long Island/Westchester Range: $28.85/hr - $33.66/hr. #J-18808-Ljbffr State Employeescredit Union