Treatment Coordinator

Job Description

Job Description

At TetraHealth, we believe dentistry should do more than fix teeth—it should improve lives.

Our mission is to revolutionize oral healthcare by combining advanced diagnostics, biologic dentistry, minimally invasive treatments, and cutting-edge technology to support the body's natural healing ability.

From complex restorative cases and dental implant surgery to comprehensive wellness-focused care, our team delivers an exceptional patient experience in a brand-new, state-of-the-art facility. We are looking for someone who shares our passion for excellence and wants to make a meaningful difference in patients' lives.

About the Role

We are seeking an experienced, relationship-driven Treatment Coordinator who thrives in a high-performance environment.

This is much more than an administrative position. You will become a trusted guide for our patients—helping them understand their treatment options, overcome barriers to care, and confidently move forward with life-changing dentistry.

Our ideal candidate is a polished communicator, an exceptional listener, highly organized, and passionate about creating an unforgettable patient experience while achieving outstanding treatment acceptance.

If you love helping people, enjoy consultative sales, and are motivated by goals and personal growth, we'd love to meet you.

What You'll Do: Create an "I Want This" Patient Experience

• Build genuine relationships and establish trust with every patient
• Deliver an exceptional concierge-style experience from the first phone call through treatment completion
• Help patients feel informed, comfortable, and excited about their treatment journey

Treatment Presentation & Case Acceptance

• Present comprehensive treatment plans with confidence and clarity
• Educate patients on procedures, timelines, benefits, and long-term health outcomes
• Review financial arrangements and payment options while helping patients find solutions that fit their needs
• Work closely with third-party financing companies to maximize patient access to care
• Consistently meet or exceed individual and practice treatment acceptance goals

Patient Care Coordination

• Coordinate all phases of treatment from consultation through completion
• Schedule appointments efficiently while optimizing provider schedules
• Proactively follow up on pending treatment and unscheduled care
• Maintain excellent communication throughout each patient's journey
• Serve as the liaison between doctors, clinical team, and administrative staff

Operations & Performance

• Maintain accurate treatment plans, financial records, and documentation
• Monitor key performance indicators (KPIs), pending treatment, and case acceptance metrics
• Review daily, weekly, and monthly performance to identify opportunities for continuous improvement
• Contribute ideas that improve efficiency, patient satisfaction, and overall practice growth

Qualifications

We're looking for someone who has:

• Minimum 5 years of consultative sales experience (required)
• Experience in dental, medical, cosmetic, luxury retail, or concierge healthcare preferred
• Outstanding communication and interpersonal skills
• A proven ability to build trust and influence patient decisions ethically
• Strong organizational and multitasking abilities
• Exceptional attention to detail
• Confidence discussing treatment plans and financial arrangements
• Excellent computer skills and experience with cloud-based software
• A positive attitude, professionalism, and a growth mindset

Biologic or holistic dentistry experience is a strong plus.

What We Offer

• Competitive salary plus performance incentives
• 401(k)
• Paid Time Off
• Employee discounts
• Professional development opportunities
• Supportive, collaborative team culture
• Beautiful, modern office environment
• Opportunity to be part of one of New York's leading biologic dental practices

Schedule

Full-Time

Monday–Friday

In-person

Greenwich, CT 06831 and New York, NY 10065

Success in This Role Looks Like

✔ Patients trust you.

✔ Patients clearly understand their treatment.

✔ Patients are excited to begin care.

✔ The schedule stays full and organized.

✔ Treatment acceptance consistently exceeds goals.

✔ Every patient leaves feeling they received a world-class experience.

If you're passionate about patient care, love building relationships, and want to be part of a practice that's redefining dentistry, we'd love to hear from you.

Benefits:

• 401(k)
• Employee discount
• Paid time off
• Retirement plan

Work Location: In person