Treatment Coordinator

Benefits:

401(k)

Bonus based on performance

Competitive salary

Employee discounts

Free food & snacks

Opportunity for advancement

Paid time off

At TetraHealth, we believe dentistry should do more than fix teeth—it should improve lives.

Our mission is to revolutionize oral healthcare by combining advanced diagnostics, biologic dentistry, minimally invasive treatments, and cutting-edge technology to support the body's natural healing ability.

From complex restorative cases and dental implant surgery to comprehensive wellness-focused care, our team delivers an exceptional patient experience in a brand-new, state-of-the-art facility. We are looking for someone who shares our passion for excellence and wants to make a meaningful difference in patients' lives.

About the Role

We are seeking an experienced, relationship-driven Treatment Coordinator who thrives in a high-performance environment.

This is much more than an administrative position. You will become a trusted guide for our patients—helping them understand their treatment options, overcome barriers to care, and confidently move forward with life-changing dentistry.

Our ideal candidate is a polished communicator, an exceptional listener, highly organized, and passionate about creating an unforgettable patient experience while achieving outstanding treatment acceptance.

If you love helping people, enjoy consultative sales, and are motivated by goals and personal growth, we'd love to meet you.

What You'll Do: Create an "I Want This" Patient Experience

Build genuine relationships and establish trust with every patient

Deliver an exceptional concierge-style experience from the first phone call through treatment completion

Help patients feel informed, comfortable, and excited about their treatment journey

Treatment Presentation & Case Acceptance

Present comprehensive treatment plans with confidence and clarity

Educate patients on procedures, timelines, benefits, and long-term health outcomes

Review financial arrangements and payment options while helping patients find solutions that fit their needs

Work closely with third-party financing companies to maximize patient access to care

Consistently meet or exceed individual and practice treatment acceptance goals

Patient Care Coordination

Coordinate all phases of treatment from consultation through completion

Schedule appointments efficiently while optimizing provider schedules

Proactively follow up on pending treatment and unscheduled care

Maintain excellent communication throughout each patient's journey

Serve as the liaison between doctors, clinical team, and administrative staff

Operations & Performance

Maintain accurate treatment plans, financial records, and documentation

Monitor key performance indicators (KPIs), pending treatment, and case acceptance metrics

Review daily, weekly, and monthly performance to identify opportunities for continuous improvement

Contribute ideas that improve efficiency, patient satisfaction, and overall practice growth

Qualifications

We're looking for someone who has:

Minimum 5 years of consultative sales experience (required)

Experience in dental, medical, cosmetic, luxury retail, or concierge healthcare preferred

Outstanding communication and interpersonal skills

A proven ability to build trust and influence patient decisions ethically

Strong organizational and multitasking abilities

Exceptional attention to detail

Confidence discussing treatment plans and financial arrangements

Excellent computer skills and experience with cloud-based software

A positive attitude, professionalism, and a growth mindset

Biologic or holistic dentistry experience is a strong plus.

What We Offer

Competitive salary plus performance incentives

401(k)

Paid Time Off

Employee discounts

Professional development opportunities

Supportive, collaborative team culture

Beautiful, modern office environment

Opportunity to be part of one of New York's leading biologic dental practices

Schedule

Full-Time

Monday–Friday

In-person

Greenwich, CT 06831 and New York, NY 10065

Success in This Role Looks Like

✔ Patients trust you.

✔ Patients clearly understand their treatment.

✔ Patients are excited to begin care.

✔ The schedule stays full and organized.

✔ Treatment acceptance consistently exceeds goals.

✔ Every patient leaves feeling they received a world-class experience.

If you're passionate about patient care, love building relationships, and want to be part of a practice that's redefining dentistry, we'd love to hear from you.

Benefits:

401(k)

Employee discount

Paid time off

Retirement plan

Work Location: In person