Customer Service Representative/Bilingual
Wilgus Insurance Agency Inc
Job Description
Job Description
Benefits/Perks
- Paid Time Off
- Professional Development
- Job Stability in a growing industry
Job Description
We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.
Responsibilities
- Answer customer questions via phone, email, and in-person
- Assist clients with updating policies, payments, and other services
- Maintain detailed records of client interactions
- Review audits and/or policies
- Collaborate with colleagues to provide comprehensive customer service
Qualifications
- Knowledge of insurance products
- High school diploma/GED required
- Excellent customer service skills
- Bilingual (English and Spanish)
- Highly organized with strong time management skills
- Familiarity with Microsoft Office and other software applications
Vacancy posted 19 days ago
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