Customer Service Representative/Bilingual

Wilgus Insurance Agency Inc

Job Description

Benefits/Perks

Paid Time Off
Professional Development
Job Stability in a growing industry

Job Description
We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

Answer customer questions via phone, email, and in-person
Assist clients with updating policies, payments, and other services
Maintain detailed records of client interactions
Review audits and/or policies
Collaborate with colleagues to provide comprehensive customer service

Qualifications

Knowledge of insurance products
High school diploma/GED required
Excellent customer service skills
Bilingual (English and Spanish)
Highly organized with strong time management skills
Familiarity with Microsoft Office and other software applications

Apply

Vacancy posted 25 days ago

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