Manager of Donations & Statewide Distribution

Job Details Job Location: Norcross Warehouse - Norcross, GA 30071 Position Type: Full Time Education Level: None Travel Percentage: Up to 25% Job Shift: Day Job Category: Nonprofit - Social Services The Manager of Donations & Statewide Distribution The Manager of Donations & Statewide Distribution oversees the day‑to‑day warehouse and distribution operations that move donated pet food and essential supplies to partners across the state. This role blends hands‑on warehouse leadership (including forklift operation), data‑driven reporting, partner relationship development, and program management for the GOODS Program. Duties and Responsibilities Operate forklifts and other warehouse equipment safely and efficiently; ensure staff/volunteers follow safety standards and best practices. Manage warehouse flow: receiving, unloading, staging, storage, picking, palletizing, loading, and outbound distribution. Maintain organized warehouse layout and inventory locations to support high‑volume movement and rapid fulfillment. Oversee warehouse cleanliness and monitor/report issues regarding pest prevention, and safe storage conditions. Coordinate with carriers and vendors for freight appointments, dock scheduling, and trailer/container arrivals. Serve as point lead for donation intake from corporate and community donors. Ensure accurate inventory control: counts, lot/date tracking when applicable, damage documentation, product safety recalls and shrink prevention. Plan and coordinate statewide distribution schedules to partners, including pickups, deliveries, and occasional route coordination. Assist with pickup and delivery of donations as needed, including customer‑facing interactions with corporate partners. Produce and submit operational reports for review on a consistent cadence and in a timely manner. Track and report key metrics such as inbound/outbound pounds, pallets moved, recipient fulfillment, on‑time distribution, inventory aging/short‑dated movement, and donor/partner activity. Build and maintain partnerships with animal welfare organizations and other qualified agencies statewide. Represent the organization professionally with corporate donors, logistics partners, and community organizations by delivering exceptional customer service and responsiveness. Support partner onboarding and engagement, ensuring partners understand processes, expectations, and distribution requirements. Solicit partner feedback for continuous program improvements. Identify, manage, and screen GOODS program recipients. This includes managing the application process and regular communication with recipients. Complete and submit as‑received inventory, as‑distributed inventory, and other record keeping per GOODS program requirements. Coordinate donation distribution events, ensuring compliance with GOODS program requirements and recommendations. Collect GOODS program recipient payments and reporting. Screen for online reselling and follow up with recipients as needed. Proactively identify potential conflicts and provide thoughtful, practical ideas for resolution/avoidance. Provide regular reporting and detailed data to immediate supervisor upon request. Other projects and/or duties as assigned. Qualifications High school diploma or equivalent (GED). Demonstrated warehouse operations experience, including inventory handling and shipping/receiving. Forklift operation experience (certification preferred; ability to train for certification within the first month of employment). Strong computer skills with the ability to learn and use multiple software tools. Proven ability to generate, interpret, and submit accurate reports on time. Strong communication and customer service skills; comfortable interacting with corporate partners and nonprofit stakeholders. Valid Georgia driver’s license or ability to obtain a valid Georgia driver’s license. Candidate must complete AHS safe driver training and must be an insurable driver by the AHS insurance provider. Ability to operate trucks of various sizes and weights. Must be willing to travel across the State of Georgia as needed, with out‑of‑state travel possible. Flexibility to work occasional evening and weekends as needed. Working Conditions Performs work both in a warehouse and office setting. Potentially subject to varying temperatures, high noise levels, and strong smells. Safe handling of cleaning supplies and other equipment in compliance with safety rules and in accordance with SDS rules required. Frequent walking, standing, bending, and stooping. Must be able to lift, push and pull up to 50lbs with reasonable accommodations. #J-18808-Ljbffr Atlanta Humane Society And Society