Senior Program Manager

Role Description

The Senior Program Manager is responsible for leading the successful delivery of complex, enterprise technology programs by providing end-to-end program leadership across multiple workstreams, implementation partners, and cross-functional stakeholders. This role drives governance, risk management, budget oversight, executive communication, and overall program success while ensuring initiatives remain aligned with approved scope, timelines, budget, and business objectives.

What You’ll Do:

• Own the overall enterprise technology program plan, integrating workstreams delivered by internal teams and external implementation partners into a single, cohesive roadmap and delivery plan.
• Establish, lead, and continuously improve program governance structures, including working teams, program steering committees, and executive steering committees, ensuring effective decision-making, communication, and accountability.
• Own program-level risks, assumptions, issues, and dependencies (RAID), focusing on cross-functional and cross-vendor dependencies, contract considerations, delivery risks, and program quality.
• Manage vendor performance against contracted scope, statements of work, delivery commitments, and quality standards, proactively addressing risks and driving resolution of performance issues.
• Own program-level budget oversight, including spend tracking, budget exposure, contract variances, and visibility into at-risk or unplanned expenditures across vendor engagements.
• Lead, coach, and develop Project Manager(s) responsible for individual workstreams, ensuring workstream plans align with and support overall program objectives.
• Establish and maintain program governance for implementation, release management, deployment processes, and delivery standards in partnership with technical and engineering teams, holding implementation partners accountable to established governance.
• Provide executive-level program reporting by synthesizing workstream progress, risks, dependencies, budget status, and overall program health into clear, actionable updates for executive stakeholders.
• Own program-level change management by evaluating the cumulative impact of scope, schedule, and resource changes across workstreams and vendors, providing recommendations and trade-offs to executive leadership.
• Foster strong partnerships across business leaders, technology teams, implementation partners, and vendors to ensure alignment, accountability, and successful program outcomes.

Qualifications

• Bachelor's degree in Business, Information Technology, Project Management, or a related field, or an equivalent combination of education and experience.
• Seven (7) or more years of program or project management experience, including at least three (3) years leading complex, multi-vendor technology implementation programs.
• Experience leading enterprise technology implementation programs, preferably involving multiple implementation partners.
• Demonstrated experience establishing and managing executive governance structures for large-scale technology initiatives.
• Strong experience managing vendor relationships, contracts, statements of work, and program budgets.
• Proven ability to lead cross-functional teams and influence stakeholders across all levels of an organization.
• Experience communicating complex program information to executive leadership and providing decision-ready recommendations.
• Experience with enterprise platform implementations, including Salesforce or similar CRM technologies.
• Experience within healthcare, staffing, or another regulated industry.
• Experience supporting multi-brand or multi-entity organizations.
• Familiarity with Salesforce DevOps and CI/CD governance practices.
• PMP, PgMP, or comparable program management certification.
• Experience working with geographically dispersed teams, including offshore vendors.
• Possess an overall knowledge of business functions and understanding of services, business strategy, policies and procedures, and job’s impact to the organization.
• Work with electronic hardware and software applications specific to the role.
• Work independently, see business needs and proactively accomplish them for the betterment of their team and the organization.
• Analytically and logically evaluate information, propositions, and claims.
• Define, assess, and improve operational processes and workflow.
• Address key factors that influence successful organizational change.
• Plan and track projects to ensure they are on time, on budget, and achieve their objectives.
• Engage effectively in dialogue.

Salary

The starting salary offer will vary based on the applicant’s education, experience, skills, abilities, internal equity, and alignment with market data. This position may also be eligible to participate in a company incentive plan and/or commission plan.

Benefits

• Financial and Retirement
• 401K with Competitive Company Matching
• FSA and HSA Plans
• Financial Planning Assistance
• Educational Assistance
• Vacation and Time Off
• Generous PTO Policy
• Paid Parental Leave
• Twelve Annual Paid Holidays
• Office Life and Perks
• Active Employee Engagement Programs
• Cellphone Stipend
• Technology Stipend (for hybrid/remote positions)
• Diversity, Equity, Inclusion, and Belonging Program
• Some positions may be eligible for hybrid or remote work
• Professional Development
• Charitable Matching
• Health and Wellness
• Medical, Dental, Vision, and Hearing Benefits
• Navigate Health and Wellness Programs
• Employee Assistance Program (EAP)
• Life and Disability Insurance
• Pet Insurance

EEO and Reasonable Accommodation

Epic Staffing Group is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by law.

Epic is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at View email address on us.fitly.work.

We will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws.