Medical Receptionist/Patient Care Coordinator

Job Description

Job Description

About the Job

Contract Type: Full-Time Direct Hire (W2), or part-time 

Salary : $17/hr-$21/hr, depending on experience

Location : Novi, MI

Make it easier for patients and families to get the care they need.

Responsibilities & Duties:

What you will do:

• Welcome patients, manage check-in and checkout, answer calls, schedule and confirm appointments, and keep demographic and insurance information accurate.
• Verify coverage, collect authorized patient payments and reconcile your work carefully. 
• Support records requests, referral tracking and patient portal access using established privacy procedures.

Support care beyond the office:

• Coordinate house-call appointments with patients, families and facilities; communicate schedule changes and maintain current contact information. 
• Route clinical questions and urgent concerns promptly using the practice’s escalation process. 
• This is an administrative coordination role, not independent clinical triage or medical advice.

What you bring:

• Courtesy that holds up on a busy day, careful handling of schedules and money, clear written and spoken communication, and willingness to ask questions. 
• Medical reception, primary care, home health, hospice or senior-care experience is helpful. 
• CGM APRIMA experience is a plus; training is available. 
• Relevant customer-service experience is also considered.

Schedule and development:

• Weekday office hours, with the specific schedule agreed before hire. 
• Qualified nursing, pre-health and gap-year students are welcome; part-time flexibility depends on reliable coverage of agreed hours. 
• Development may include referral coordination, lead scheduling or EHR super-user responsibilities. 
• No clinical duties are assigned without appropriate training and authorization.