Hearing Ambassador (Patient Care Coordinator)

Hearing AmbassadorThe Hearing Ambassador assists and helps the licensed dispenser meet their goals and fulfill their daily duties. This role is responsible for engaging customers, supporting hearing health needs, educating individuals about hearing wellness, scheduling appointments, and supporting growth through community outreach and customer relationship building.Location: On-Site, Sam's Club Hearing Aid Center. Novi, MI.Responsibilities:Have a working knowledge of all Hearing Aid Center (HAC) products and servicesSet the stage for full test, and full boat purchase when interacting with MembersComplete 30-50 outbound calls daily to prospective and/or existing customersSecure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the centerPromote and sell non hearing aid products when Members with whom they engage do not have hearing lossA 50% increase in non-hearing aid product sales is expectedLearn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leadsAssist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visitsPromote the HAC during Sam's club events, Hearing Aid Center events, and possibly outside marketing eventsWill be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting testsRequirements:High school diploma or equivalentStrong customer service, sales, or retail experienceExperience working with PC hardware and software including general computer and Internet knowledgeExcellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skillsPrevious experience with patient/customer appointment schedulingProficiency with basic computer systems and scheduling software.NationsBenefits is an Equal Opportunity Employer.