Guest Service Manager

Job Summary As a Guest Services Manager, you are a key member of the management team and play a vital role in delivering the Pizza Ranch experience. You’ll lead by example, helping to build a strong team culture, ensure high food and service standards, and drive successful operations during high-volume shifts—especially nights and weekends. You’ll assist the General Manager & Assistant General Manager in day-to-day restaurant operations and help lead the guest experience using data and feedback from tools like Qualtrics. You’ll also have responsibilities across multiple operational areas to ensure smooth, safe, and guest-focused execution. Key Responsibilities Lead and support restaurant operations during peak periods Execute and uphold Pizza Ranch food quality and guest service standards Assist with food ordering and maintaining proper inventory levels Conduct regular cleanliness, safety, and maintenance walkthroughs Interview, hire, and onboard new team members Provide coaching and apply progressive discipline when necessary Analyze guest feedback and implement improvements using Qualtrics and other tools Collaborate with the management team to control food and labor costs Model a positive and professional attitude with staff and guests Contribute to a team culture that promotes respect, accountability, and excellence Lead training and development efforts to ensure team success Expectations Improve food quality and guest satisfaction metrics Successfully manage and lead high-volume rush shifts Drive a culture of safety, cleanliness, and operational excellence Demonstrate strong leadership, communication, and conflict resolution skills Be available to work flexible hours, including evenings and weekends Qualifications Prior restaurant management experience preferred Strong leadership and team-building skills Excellent organizational, multitasking, and problem-solving abilities Proficiency in basic computer applications High school diploma or equivalent Ability to work in a fast-paced, hands-on environment Passion for hospitality and people development Must have and maintain a valid driver's license If you’re ready to grow your leadership skills and make a legendary impact, we invite you to apply and be part of something special at Pizza Ranch®. #J-18808-Ljbffr