Operation Supervisor

Operation Supervisor

Chandler

Nearest Major Market: Phoenix

The Operations Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, Product slotting and customer communication activities daily, including labor scheduling, space utilization, equipment and manpower. People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing and shipping of products in a manner consistent with company service and cost objectives. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies. Ability to be flexible with time is expected in this role.

Essential Duties and Responsibilities:

• Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement.
• Effectively keeps senior management and client representatives informed of critical issues that affect the operations
• Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
• Manages operations to meet prescribed productivity and service goals.
• Complies with terms outlined in the site's operating agreement with the client.
• Implements and reports on-going cost savings measures.
• Provides ideas and suggestions for more efficient operations.
• Meets all client specified KPI's and complies with Quality system requirements.
• Manages the operations to achieve prescribed objectives.
• Applies sound communication and motivational techniques, create programs to fairly and equitably supervise, counsel, and (where needed) discipline team members.
• Provides direction and support to Human Resources.
• Assists in creating programs for hiring, training, and professional development.
• Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities.
• Has overall training and evaluation responsibilities of warehouse staff.
• Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers.
• Assesses priorities based on time sensitivity and available resources.
• Assigns duties to appropriate warehouse staff.
• Reviews pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.
• Trains new staff in assigned duties, or delegate training responsibility to experienced team members.
• Assesses progress of trainees and adds additional duties as appropriate.
• Keeps informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary.
• Assigns supervisory duties to experienced team members acting as leads for lower-level warehouse staff.
• Keeps abreast of progress or problems.
• Keeps Manager advised of progress or problems requiring attention on a daily basis.
• Holds regular meetings with warehouse staff to assess the group's overall status.
• Discusses ideas for improvement.
• Keeps staff informed of new developments.
• Assists in the physical operations as needed.
• Delivers results by leveraging the skills of the right people at the right time.
• Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.
• Provides ongoing growth and development opportunities for team members.
• Provides input and conducts annual performance reviews for team members.
• Supports adherence to Standard Operating Procedures (SOPs).
• Supports and trains team members with adherence to SOPs (corporate and client).

Skills & Abilities:

• Education & Experience: Must have a High school diploma or general education degree (GED) 3 years' experience working in a logistics/distribution/relevant environment 1 year experience in a supervisory role Preferred: Prior MHE certification / knowledge of basic MHE operation
• Certificates, Licenses, Registrations or Professional Designations Satisfactory completion of a forklift training program
• Computer Skills: Proficient in Microsoft Office (Excel, Word, and PowerPoint) RF Scanners WMS functions
• Language Skills English (reading, writing, verbal)
• Business communication Mathematical Skills Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products
• Other Skills Strong attention to detail accuracy and accomplish job tasks in a timely manner Good organizational and personnel skills Good communication skills, written and oral Good leadership, supervision, and planning skills Able to work flexible schedules, including nights and weekends, as required by the operation Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise.

Core Competencies:

• Leader of Others Accountability Business Acumen Communication / Building Partnership Developing Oneself Developing Others Drive for Results Embracing Change Problem Solving Empowerment Leadership Excellence Leading Change Problem Solving Independent Contributor Accountability Communication / Building Partnership Customer Orientation Developing Oneself Drive for Results Embracing Change Problem Solving Professional Competencies

Physical Demands:

• Occasionally Bending Frequently Walking and Standing Constantly Sitting Ability to Lift/Carry and Push/Pull 11-20 pounds Reach above shoulder, squat, or kneel.

Work Environment:

• While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

DSV Global transport and logistics:

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company this is the place to be. Start here. Go anywhere.