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Customer Service Associate I

$22 - $24 per hour

BioPhase Solutions

Job Description

Job Description

BioPhase Solutions specializes in recruiting top talented professionals for Southern California's Scientific community. We are currently looking for a Customer Service Associate I to work for an Orange County area biomedical products company.

$22-24/hour depending on experience

1st Shift

Responsibilities:

  • Receive and accurately process orders placed via email, fax, and phone using Oracle NetSuite
  • Provide phone and email support to customers on order and product-related inquiries in a friendly, professional manner
  • Resolve and follow-up on order-related discrepancies
  • Coordinate returns, replacements, refunds, and credit memos.
  • Provide customer insight, feedback, and participate as a consultant to the internal team for customer experience improvements
  • Cultivate good relationships with key accounts
  • Maintain accurate records of customer communications, order changes, and internal notes
  • Collaborate with internal teams to fulfill customer requests
  • Advise customers on lead times, current promotions, and company policies
  • Provide feedback on workflows and processes to identify and optimize areas of improvement

Qualifications/Experience:

  • A high school diploma, general education degree, or equivalent
  • Experience in customer service principles and practices
  • Proficiency in Microsoft Office (Outlook, Word, and Excel)
  • Strong interpersonal and communication skills, both verbal and written
  • Ability to work independently, multi-task, and adapt to evolving customer service processes.
  • Demonstrated attention to detail in administrative, order-processing, data-entry, or customer operations work
  • Experience with ERP/CRM systems preferred; NetSuite experience strongly preferred

Please send resumes to View email address on us.fitly.work and visit our website at for additional job opportunities!!!

Vacancy posted 2 days ago
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