Program Support Assistant

Program Support Assistant

Duties may include but are not limited to:

• Processes applications from Veterans including verifying eligibility through various data bases, source documents including a DD214 to allow for enrollment in VA Care.
• Enters information into the Grand Junction database in accordance with VA directives including next of kin, insurance information and income information where required.
• Searches VA databases including the Enrollment Database in Atlanta to validate information presented by the Veteran for enrollment.
• Places the Veteran on the appointment list and follows up to ensure that the appointment is made to disposition the entry.
• Performs all administrative tasks pertaining to, but not limited to, Disposition of Body (Deaths); Indigent Program and Budget; and speaking and/or corresponding with family/friends/stakeholders which can include funeral homes and state entities.
• Counseling veterans and their families; legal services; funds and effects, control point maintenance, and document storage: such as filing, scanning, or other methods.
• Reviews and cancels necessary appointments and sends notifications to providers so consults can be reviewed and medication refills can be cancelled.
• Counsels patients, their families, funeral homes, and agency employees on entitlement to benefits. Referrals are made to the appropriate federal, state, and county resources as necessary.

Work Schedule: Monday - Friday, 8:00 am - 4:30 pm

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant/ PD12678A

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized