Online Instructional Support Specialist

Job Information Job Posting Title: Online Instructional Support Specialist Position Type: Professional / Unclassified Department: LSUA FA - IT - Distance Education (Teresa B Seymour (00009328)) Work Location: LSU - Alexandria Pay Grade: Professional Position Type: Full-Time (40 hours/week) Position Summary The Online Instructional Support Specialist supports the operations of distance education by managing and maintaining essential data systems, assisting with Academic Assistant (AA) program, and providing administrative and technical support to the Online Instructional Support Manager. Duties and Responsibilities Assist the Online Instructional Support Manager with AA assignments, tracking, documentation, and communication. Maintain and update rosters, assignments, and communication logs. Support onboarding and coordination processes for Academic Assistants, including enrollment in Moodle training and tracking training completion. Coordinate with the Online Instructional Support Manager, Assistant Vice Chancellor of Distance Learning, and Academic Affairs to meet AA needs based on online course enrollments. Communicate and collaborate with the current vendor to maintain relationships with external AA coaches. Coordinate the selection, approval, enrollment, and assignment of both internal and vendor-provided AAs into courses. Assign, enroll, evaluate, and guide internal AAs as required. Orient and onboard internal AAs and faculty participating in the AA program. Track course loads to ensure AA assignments align with experience and capacity. Provide faculty and departments with AA contact information and ensure course resource access is properly granted. Act as a liaison between AAs and faculty when needed. Report any and all issues with AAs, professors, and assignments to the Online Instructional Support Manager immediately. Assist in problem solving and conflict resolution surrounding AAs and AA assignments when necessary. Review division of work between AAs and faculty in course assignments when needed. Program Oversight & Coordination Assist in the supervision and assessment of a team of diverse higher education professionals (as program growth allows). Evaluate coordinating AAs to ensure effective and accurate course facilitation. Coordinate meetings, conferences, and communications between faculty and AAs. Proactively identify and resolve program issues, keeping the Assistant Vice Chancellor of Distance Learning and Online Instructional Support manager informed of challenges and resolutions. Assist AAs in providing quality support to students and faculty to promote positive learning outcomes. Support school administration efforts to improve student retention rates through effective AA program performance. Smartsheet & Data Management Assist Online Contracts and Billing Manager with the creation, organization, and maintenance of Smartsheet documents, workflows, and dashboards used in distance learning operations. Ensure data accuracy, consistency, and timely updates across all Smartsheet systems. Troubleshoot basic Smartsheet functionality issues and coordinate resolutions as needed. Generate reports, summaries, and data extracts as requested. Support ongoing process improvement and documentation updates within Assistant Vice Chancellor of Distance Learning. Other Responsibilities Perform additional duties as assigned by the Assistant Vice Chancellor of Distance Learning and the Online Instructional Support Manager. Minimum Qualifications Minimum of a bachelor’s degree in any field. Master’s degree preferred. If remote, would require experience working remotely. Excellent written and verbal communication skills. Strong troubleshooting and problem-solving abilities. Ability to manage time effectively and work independently with minimal supervision. Strong organizational skills with attention to detail. Proficiency in Microsoft Office. Smartsheet experience preferred. Preferred Qualifications Experience with Smartsheet or other workflow/automation platforms. Experience in higher education or distance learning environments. Knowledge of data management or reporting tools. Proficiency in Moodle (preferred) (3) years of experience in program management (preferably remote). Competencies None Skills Needed Preferred Skills: Additional Position Information Background Check - An offer of employment is contingent on a satisfactory pre-employment background check. Benefits - LSUA offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more! Equal Opportunity Employer LSUA is an Equal Opportunity Employer. About LSU LSU includes institutions, facilities and programs in each of Louisiana’s 64 parishes, and its campuses stretch the length of the state from New Orleans to Shreveport. Each institution plays a vital role in preparing students to incorporate new knowledge and technologies into their daily lives. LSU researchers across Louisiana are working on developing a wide-range of innovations to improve quality of life by studying issues such as disease management, advance medical treatments, obesity, coastal protection, hurricane preparedness, energy, natural resource management and agriculture, among others. Louisiana’s Flagship University is a land-, sea- and space-grant institution with academic programs in all areas of science, engineering, humanities, arts and social sciences. The University comprises of nine institutions: Louisiana State University and Agricultural and Mechanical College ("LSU"), the premier flagship university for the state, which include the Paul M. Hebert Law Center and the School of Veterinary Medicine Louisiana State University at Alexandria Louisiana State University at Eunice Louisiana State University at Shreveport LSU Health Sciences Center – New Orleans LSU Health Science Center – Shreveport The Health Care Services Division Louisiana State University Agricultural Center Pennington Biomedical Research Center Any other college, university, school, institution, or program now or hereafter under the supervision and management of the Board of Supervisors of Louisiana State University and Agricultural and Mechanical College In implementing its mission, LSU is committed to: Offering a broad array of undergraduate degree programs and extensive graduate research opportunities designed to attract and educate highly qualified undergraduate and graduate students; Employing faculty who are excellent teacher-scholars, nationally competitive in research and creative activities, and who contribute to a world-class knowledge base that is transferable to educational, professional, cultural, and economic enterprises; and Using its extensive resources to solve economic, environmental, and social challenges. Posting Date and Closing Date Posting Date: August 19, 2026 Closing Date (Open Until Filled if No Date Specified): August 25, 2026 #J-18808-Ljbffr Louisiana State University