IT Support Technician — MSP & Client Services

IT Support Technician – Managed Services & Client SupportNerdsToGo Pittsburgh | A True North Holdings CompanyFull-Time | Primarily Onsite with Hybrid Remote Support ResponsibilitiesSolve Problems. Support Businesses. Grow Your IT Career.Are you an energetic IT professional who enjoys helping people, solving technical challenges, and working in an environment where every day is different? Do you thrive in fast-paced settings where you can build your technical skills, work with a great team, and grow your career?At NerdsToGo Pittsburgh, we’re looking for a motivated and customer-focused IT Support Technician to join our growing Managed Services & Client Support team. In this role, you’ll provide hands-on onsite support, remote troubleshooting, and managed IT services for businesses across the region while working alongside a collaborative team that values learning, accountability, and professional growth.This is more than a traditional help desk position. It’s an opportunity to gain exposure to a wide variety of technologies, business environments, and real-world IT challenges while building a long-term career in managed services, cybersecurity, and business technology support.Why You’ll Love Working at NerdsToGoAt NerdsToGo, culture matters. We believe great service starts with great people, and we’ve built a supportive environment where employees are encouraged to grow, contribute ideas, and continue developing their technical skills.What makes this opportunity exciting:A positive, team-oriented culture where people genuinely support one anotherOpportunities for career advancement and technical growthExposure to multiple business environments and technologiesA fast-paced role that keeps work interesting and rewardingLeadership that values initiative, accountability, and continuous improvementThe chance to make a visible impact for clients every dayIf you’re someone who enjoys staying busy, learning new technologies, helping people, and working with a supportive team, you’ll fit right in here.What You’ll DoDeliver Exceptional IT SupportProvide onsite and remote technical support for business clients and internal operationsTroubleshoot desktops, laptops, printers, peripherals, and end-user technology issuesSupport workstation deployments, onboarding/offboarding, and device setupSupport Business Technology EnvironmentsAssist with Microsoft 365 support, user account administration, and troubleshootingPerform basic network, Wi-Fi, and connectivity troubleshootingHelp maintain secure and reliable technology environments for clientsCollaborate & Solve ProblemsWork closely with the NerdsToGo service desk and engineering team on escalated issuesDocument support activities clearly within the ticketing systemCommunicate professionally with clients while delivering excellent customer serviceContribute to Operational ExcellenceAssist with preventative maintenance, updates, patching, and system checksSupport occasional client-site visits and regional field service workHelp maintain inventory organization and operational support processesWhat Makes This Role Exciting?This position offers the opportunity to work across multiple industries, technologies, and client environments — meaning no two days are ever the same. You’ll gain valuable real-world experience in managed IT services while building technical knowledge in networking, Microsoft environments, troubleshooting, cybersecurity, and client support.As NerdsToGo continues to grow, team members who demonstrate initiative, reliability, and strong technical and customer service skills will have opportunities to grow into advanced technical, engineering, or leadership roles.Who Will Thrive in This Role?The ideal candidate is energetic, hands-on, and enjoys balancing technical problem-solving with customer interaction. They’re dependable, adaptable, and motivated to continuously learn and improve.Successful candidates are:Strong communicators with excellent customer service skillsProblem-solvers who enjoy troubleshooting and finding solutionsOrganized professionals who can manage multiple priorities independentlyCurious learners who enjoy technology and continuous growthTeam players who thrive in collaborative environmentsAdaptable and comfortable working across different business environmentsMotivated individuals who want to build a long-term career in IT servicesAbout NerdsToGoNerdsToGo provides managed IT services, cybersecurity solutions, and technology support for businesses and organizations. Our mission is to deliver responsive, professional IT services that help clients operate efficiently, securely, and confidently with a trusted technology partner by their side.If you’re ready to grow your career, work with a great team, and make an impact through technology — we’d love to hear from you.Apply today and grow your future with NerdsToGo Pittsburgh.QualificationsRequired:3+ years of IT support, help desk, or technical support experienceStrong working knowledge of Windows operating systems and Microsoft 365Experience troubleshooting hardware, printers, and network connectivity issuesStrong communication and customer service skillsAbility to work independently and manage priorities effectivelyReliable transportation and valid driver’s licensePreferred:Managed Service Provider (MSP) experienceExperience supporting multiple business environmentsExposure to networking equipment, VoIP systems, or cybersecurity toolsExperience with ticketing systems and remote support tools #J-18808-Ljbffr True North LLC