Service Desk Technician

What We Offer:

Our excellent salary and benefits package includes medical, dental, vision, life insurance, short and long-term disability coverage, education reimbursement, 401(k), performance bonuses, and an employee stock program. Employee Resource Groups and Programs offered include the Young Professionals Group, Women at Wade Trim, The Inclusion Experience, Professional Development, Leadership Development, Rotation Program, Mentor Program, Sustainability Program, and Wellness Program.


Position Description:

We are looking for a Service Desk Technician to join our IT Team to improve infrastructure in our Pittsburgh office. A high school diploma or equivalent is required. The candidate must have three months to five years related support experience in a Microsoft Windows environment and familiarity with personal computer hardware and software configurations. Certification in A+ and/or MCP and experience in supporting civil engineering (AutoCAD, Civil3D, ProjectWise) is a plus. The candidate must also be self-motivated, work well with others, and have excellent writing, organizational, and communication skills. A flexible hybrid work schedule is available after 30 days of employment.

Typical Responsibilities include:

• Provide Service Desk support and be accountable for the response and diagnosis of end-user issues
• Assist in computer troubleshooting and maintenance, operating system and application installations, computer lease configurations, computer deployment and returns.
• Manage, record, report support activities and inventory.
• Take ownership of complex problems and escalate to the appropriate I.T. team member to expedite resolution
• Travel between Wade Trim locations to provide computer, network, video conferencing support services
• Provide on-site support and assistance for local CADD engineering applications and plotting
• Troubleshoot server and network issues
• Write effective user-oriented Helpdesk work order resolution documentation
• Attend seminars and/or training classes
• Anticipate and provide resolutions to problems
• Provide hands and eyes support for Server and Network teams
• Maintain a safe working environment

Education:

• A high school diploma or equivalent is required

Skills Required:

• 3 to 5 years related support experience in a Microsoft Windows environment
• Familiarity with personal computer hardware and software configurations
• A+ and/or MCP certification is a plus
• Experience supporting civil engineering applications (AutoCAD, Civil3D, ProjectWise) a plus
• Attention to detail
• Customer Service Focus
• Documentation
• Proper follow-up skills
• Ownership of issues end to end
• Quick Learner in an ever changing environment
• Wish to grow within the IT realm

About Wade Trim:

Wade Trim is committed to maximizing the value of infrastructure investments. We've been solving complex engineering challenges for nearly a century. We customize our work approach to fit each project using a collaborative, friendly style to deliver solutions our clients can stand behind.

Our supportive culture recognizes and strives to fulfill collective client, company, and individual needs. Mentoring and building skills of Wade Trim staff is a priority. Frequent interaction among staff is encouraged, company leadership is easily accessible, and opportunities are provided for staff to help shape the firm's future through strategic planning. Work/life balance is supported through a flexible, hybrid work schedule that brings team members together in the office at least two days a week and connects them virtually when working from home.

To solve our clients' toughest challenges, we've devoted ourselves to delivering innovative solutions. Our Office of Applied Technology (OAT) is dedicated to seeking new technologies or ways to apply existing technologies to enhance value to our clients and positively impact communities. All staff are encouraged to share ideas and suggestions for innovative technologies or processes to adopt. This open-minded approach enables us to advance technology, foster innovation, and stay ahead of our clients' needs.

Wade Trim's success is shared by the employees that make it happen. Since our beginning, our firm has been 100% employee owned. This cultivates an ownership mindset that benefits our work approach, collaborative culture, and ability to deliver client solutions. We believe employee ownership drives the sustainability and growth of our firm and provides all our employees with opportunities for financial success.

If you are looking for a challenging and rewarding career in a friendly environment, please submit your resume by visiting the Careers section of our website at

Wade Trim is an Affirmative Action/Equal Opportunity Employer.