Technical Service Specialist

Technical Service Specialist

The Technical Service Specialist plays a crucial role in providing technical expertise and support to the company's automatic door industry partners. This position collaborates with sales, marketing, and engineering teams to promote products and services while serving as the go-to expert for all represented products. Additionally, the Technical Service Specialist is responsible for coordinating and delivering training for both internal and external customers. As an Ideal Team Player, this individual contributes to the company's mission of building a convenient, safe, and automated world while supporting our vision of continued growth and market expansion.

Key Responsibilities

• Provide Tier I, II, and III technical support via phone and on-site assistance for the entire company product line.
• Respond to technical support calls within scheduled timeframes.
• Log all support interactions in the CRM system for tracking, reference, training, and quality control purposes.
• Attend OEM-focused technical training seminars, document key takeaways, and retrain internal teams.

Training & Knowledge Sharing

• Conduct on-site and remote technical training for internal and external customers.
• Develop and lead technical training sessions for:
  • Internal teams (technical and sales).
  • External partners, including Sensor Certification Training and customer-focused webinars.
• Ensure AAADM training is delivered, and technicians are certified in compliance with current ANSI standards.

Product Testing & Engineering Support

• Assist engineering with in-house lab and field testing of products.
• Perform and document competitive product testing as needed.
• Should be able to read wiring diagrams that are in the database.

Field Support & Reporting

• Provide on-site installation support when necessary.
• Submit Trip/Customer Visit Follow-up Reports (BTR/TTR) after each customer interaction.
• Stay up to date with local and international industry standards.
• Obtain and maintain AAADM Inspector certification.

Other Responsibilities

• Contribute to continuous process improvement and knowledge sharing.
• Perform additional duties as assigned by the Manager.

Required Skills and Qualifications

• Associate's degree in electronics (preferred) or 2-3 years of relevant experience.
• Strong electro-mechanical aptitude.
• Excellent verbal and written communication skills.
• Required travel up to 50% max (worst case scenario).
• Exceptional presentation and training skills.
• Ability to read, interpret, and create wiring diagrams.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Self-Starter
• Problem Solver

Benefits PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.

Equal Opportunity Employer (EEO) PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.

Americans Disabilities Act (ADA) The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, and lifting up to 25 pounds, with or without reasonable accommodation.