Director of Property Management

Reports To: Senior Vice President of Commercial Real Estate Position Summary The Director of Property Management provides strategic and operational leadership for a diverse commercial real estate portfolio, overseeing day-to-day property management, maintenance operations, and tenant relations. This role manages and develops a team of Property Managers, Assistant Property Managers, a Property Technician Lead, and Property Technicians to ensure high performance, operational efficiency, regulatory compliance, and tenant satisfaction across all assets. Key Responsibilities Leadership & Team Management Lead, mentor, and manage Property Managers, Assistant Property Managers, Property Technician Lead, and Property Technicians. Establish performance expectations, conduct evaluations, and support professional development and succession planning. Foster a culture of accountability, collaboration, customer service, and safety. Ensure appropriate staffing levels and efficient allocation of resources across the portfolio. Portfolio & Property Operations Oversee daily operations of commercial properties including retail, office, industrial, residential houses, land, and mixed-use assets. Ensure consistent property standards, preventive maintenance programs, and capital improvement execution. Partner with the Property Technician Lead to ensure timely response to maintenance issues and work order completion. Partner with the Property Technician Lead to manage department vehicle fleet and the department’s equipment to include supply inventory. Develop and enforce operational policies, procedures, and best practices. Prepare, manage, and oversee annual property operating budgets. Monitor financial performance, control operating expenses, and identify cost‑saving opportunities. Review and approve invoices, service contracts, and vendor payments. Collaborate with asset management and accounting teams on forecasting, variance analysis, and reporting. Negotiate, manage, and evaluate vendor and service provider contracts. Ensure vendors meet performance, safety, insurance, and compliance requirements. Oversee bidding processes for maintenance, capital projects, and professional services. Interact and coordinate with internal General Construction division on capital projects and budgets. Tenant & Stakeholder Relations Provide executive‑level oversight of tenant relations and issue resolution. Support leasing efforts through operational coordination, tenant improvements, and property readiness. Management of Tenant Improvement process and documentation. Serve as a key point of contact for ownership, asset management, and internal stakeholders. Ensure compliance with local, state, and federal regulations, including building codes, life safety, and environmental standards. Oversee risk management initiatives, inspections, and safety training programs. Ensure emergency preparedness plans are in place and regularly reviewed. Manage corporate office, including access control, security monitoring, and facility operations. Prepare and present operational and financial reports to senior leadership and ownership. Analyze portfolio performance and recommend operational and strategic improvements. Support long‑term planning, capital strategies, and portfolio optimization initiatives. Additional property management, tenant relations, and financial responsibilities as needed Qualifications Education & Experience Bachelor’s degree in Business, Real Estate, Property Management, or related field (preferred). 10–15+ years of progressive commercial property management experience. 5+ years of experience managing managers and technical teams. Experience overseeing multi‑property commercial portfolios across varied asset types. Certifications (Preferred) Strong leadership, coaching, and team development skills. Deep knowledge of commercial property operations and maintenance. Financial acumen with budgeting and expense control expertise. Excellent communication, negotiation, and problem‑solving abilities. Ability to manage multiple priorities in a fast‑paced environment. Proficiency with property management software and reporting tools. Key Performance Indicators (KPIs) Portfolio operating performance vs. budget. Tenant satisfaction and retention. Work order completion and preventive maintenance compliance. Vendor performance and cost efficiency. Team performance, engagement, and retention. Combination of office‑based and on‑site property visits in and out of the Triad, NC Market. Occasional after‑hours availability for emergencies. #J-18808-Ljbffr Koury Corporation