Digital Product Management Group Manager

Digital Product Management Group Manager

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Digital Product Management Group Manager within PNC's Retail-Digital organization, you will be based in Pittsburgh, PA, Philadelphia, PA, Cleveland, OH, New York, NY, Chicago, IL or Wilmington, DE.

As a senior member of the team focused on building a Credit Engagement & Financial Wellness Platform you will be responsible for the strategy, development, and delivery of a comprehensive customer experience that enables customers to monitor their credit health, access financial wellness tools, and benefit from identity protection services. This role drives the end-to-end product lifecycle, including product strategy, roadmap development, technology delivery, third-party partnerships, and agile product ownership. Working across multiple scrum teams, the individual collaborates closely with engineering, data, risk, security, marketing, and customer experience teams to deliver a best-in-class financial wellness platform that drives customer engagement and business value.

Product Strategy & Vision

Define and execute the product roadmap for credit monitoring, financial wellness, and identity protection capabilities. Identify customer needs, market opportunities, and product enhancements that drive engagement, retention, and growth. Partner with business and digital leaders to align product investments with customer and business outcomes.

Product Ownership & Agile Delivery

Lead product planning and prioritization across multiple agile teams, managing backlogs, epics, and feature delivery. Provide direction and coaching to product managers and product owners supporting the platform. Partner with engineering, UX, and analytics teams to deliver high-quality customer experiences.

Platform Development & Technology Partnership

Collaborate with architecture and engineering teams to deliver scalable, secure, and compliant platform capabilities. Ensure solutions meet regulatory, privacy, risk, and security requirements. Leverage data and customer insights to continuously improve platform performance and user experience.

Third-Party Partnerships

Manage strategic relationships with providers supporting credit data, identity protection, and financial wellness services. Oversee vendor performance, integrations, and contract-related activities. Ensure third-party capabilities are seamlessly incorporated into the customer experience.

Team Leadership & Performance

Lead and develop product management talent while providing leadership across multiple scrum teams. Foster a culture of innovation, accountability, and customer-centric decision-making. Track and optimize key performance metrics including adoption, engagement, customer satisfaction, and business value.

Preferred Skills

Agile Web Development, Business Requirements Documentation (BRD), Data Visualization, Digital User Experience, Employee Engagement, IT Architecture, JavaScript, Wireframing

Competencies

Business Acumen, Competitive Environment, Design Thinking, Effective Communications, Innovation, Knowledge Of Product Line, Solutions Development

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)