Food & Beverage Manager

Food & Beverage Assistant Manager

The Palms Hotel & Spa - Miami Beach, FL 33140

Overview

Position Type Full Time Travel Percentage None Category Hospitality - Hotel

Description

The Palms Hotel and Spa, Miami Beach, is an independent luxury beach resort focused on wellness, sustainability and personalized service. Our beachfront property features 247 guest rooms and suites, an extensive tropical garden and pool area with Tiki Bar, a spacious beach concession, and over 8,000 square feet of indoor and outdoor meeting space for social and corporate events. The hotel's signature eatery, Essensia Restaurant and Bar, delivers all natural dining with a focus on locally and sustainably sourced ingredients. The Palms AVEDA Spa features holistic treatments influenced by ancient Ayurvedic philosophy designed to deliver a highly personalized experience.

A member of Preferred Hotels and Resorts and Beyond Green, The Palms has been independently owned and operated by a European family for over 25 years.

Known as Miami Beach's premier destination for wellness and relaxation, a forerunner in sustainable hotel operations, an expert in wedding services, an authority in healthful eating and all natural spa services, our hotel, restaurant and spa have won many accolades and awards. Enjoy a stable work environment in a professionally run hotel, where we help each other to flourish and grow. Come and be a part of The Palms family!

JOB SUMMARY:

The Assistant Manager plays a key role in supporting all aspects of the food and beverage operations of Essensia Restaurant and Bar, ensuring exceptional guest experiences, maintaining high standards of quality and driving profitability. This position ensures consistent leadership on the floor, maintains smooth guest flow at the entrance, and provides administrative support as part of the management team. This role requires independent judgment, leadership and the ability to manage a dynamic team in a fast faced environment.

MAIN DUTIES and RESPONSIBILITIES:

• Manage the daily morning Food and Beverage operations of Essensia, with a focus on supporting the front of house team members
• Implement service and brand standards, policies and procedures, to ensure consistency and excellence
• Lead the daily pre shift meeting, preparing hospitality and restaurant focused discussion topics
• Oversee the front door to ensure efficient guest flow and a welcoming arrival experience
• Address and resolve guest concerns or complaints in a professional, service oriented manner
• Collaborate with other FandB Departments (e.g. In room Dining, Minibar, Gift Shop) to ensure an overall smooth operation
• Following breakfast service, verify completion of server and busser side work
• Train, coach and motivate team members to ensure consistent performance
• Complete daily administrative tasks, including tips and daily recap
• Review guest surveys and follow up as needed
• Maintain appropriate inventory (i.e. liquor) restocking and supply management using Adaco
• Publish weekly schedule, review and approve timecards using Paycom
• Print updated menus
• Perform other duties and projects as assigned

OTHER DUTIES and RESPONSIBILITIES:

• Maintain the highest level of customer service and guest satisfaction according to the standards set forth by The Palms Hotel and Spa
• Ensure compliance with health and sanitation policies in all areas
• Adhere to all fire, safety, and security procedures according to hotel policy
• Adhere to all sustainability guidelines as per the Inspired by Nature Program.

QUALIFICATIONS

Knowledge, Skills, and Abilities Required:

• 3 years of previous restaurant experience required, some of that in a supervisory or lead role
• Previous Host/Hostess experience preferred
• Strong organizational and multitasking abilities
• Fluent in English with excellent communication skills, a second language is an asset
• Customer servicedriven mindset
• Ability to thrive in a fast paced environment
• Strong operational awareness and attention to detail.
• Ability to work effectively in a multi cultural team environment
• Show genuine care for all Team Members and guest(s)
• Maintain a professional appearance and manner at all times

Education/Certifications

• High School diploma required, higher education in Hospitality preferred
• Knowledge of Food and Beverage Operations