Customer Success Manager - Commercial Cards [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager – Commercial Cards based in United States.

This role is a foundational hire within a fast-moving fintech environment focused on commercial payments and card solutions. You will own the end-to-end customer experience for commercial card clients, from onboarding through ongoing relationship management and long-term retention. Acting as the primary point of contact, you will ensure clients receive responsive, high-quality support across card operations, disputes, and program management needs. The position blends client-facing relationship ownership with hands-on operational problem solving in a highly dynamic, startup setting. You will also contribute directly to building scalable support processes, documentation, and service frameworks from the ground up. This is a high-impact role where customer experience, operational expertise, and adaptability are critical to success.

Accountabilities:

• Own the full customer lifecycle for commercial card clients, including onboarding, ongoing support, escalations, and retention activities.
• Serve as the primary relationship manager for assigned clients, ensuring strong engagement, satisfaction, and program health.
• Provide real-time support via inbound client communication channels, resolving issues related to card usage, disputes, declines, and program controls.
• Partner with operations and product teams to troubleshoot processor-side issues and drive resolution of client-impacting problems.
• Conduct regular business reviews (QBRs) analyzing usage trends, exception activity, and optimization opportunities.
• Support clients through product updates, regulatory changes, and enhancements to card program features and controls.
• Develop and document scalable support processes, escalation paths, and operational workflows as the function evolves.
• Monitor account health metrics and proactively identify at-risk clients, driving retention strategies in collaboration with internal teams.

Requirements:

• ~7 years of experience in customer success, client services, or commercial card operations within banking, fintech, or financial services.
• Strong experience supporting commercial card programs such as corporate cards, purchasing cards, virtual cards, or fleet payment solutions.
• Background in a bank or credit union environment with exposure to card issuing, program management, or operations is highly preferred.
• Hands-on experience with card support workflows including disputes, chargebacks, fraud escalation, authorization declines, and card controls.
• Comfortable managing live client support interactions via phone or other real-time channels under pressure.
• Strong understanding of payment processing environments, with exposure to settlement processes, ACH, or file-based transaction systems.
• Excellent communication skills with the ability to translate complex operational issues into clear client-facing explanations.
• Experience with CRM or customer support platforms such as Zendesk or similar tools.
• Familiarity with interchange, network rules, or card program economics is a strong plus.
• Experience with Fiserv card processing systems is a significant advantage.

Benefits:

• Fully remote role across the United States
• Competitive compensation aligned with fintech and commercial payments experience
• Opportunity to join an early-stage company in a foundational role with high ownership
• Direct influence on building customer success processes, tools, and workflows
• Exposure to modern commercial card products and payment infrastructure
• High-impact work shaping client experience and retention strategy
• Collaborative startup environment with significant autonomy and responsibility

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.