Front Desk Team Member

Front Desk Team Member

The Osthoff Resort is seeking a friendly, professional, and guest-focused individual to join our team as a Front Desk Team Member. This individual is responsible for providing AAA Four-Diamond guest service. Responsibilities include checking guests in and out, making resort reservations, cash handling, and answering phones.

Job Purpose: To exceed guest expectations and maximize revenues through proper telephone, reservations, check-in, check-out and concierge responsibilities. Ensure guest satisfaction by providing excellent customer service in a prompt and courteous manner.

Duties and Responsibilities:

• Provide prompt, friendly and courteous service in all aspects of the job.
• Be on "stage" when at the front desk or visible to our guests and act accordingly.
• Respond to guest inquiries, concerns or complaints in a courteous, timely and efficient manner.
• Remain calm and professional in stressful situations.
• Review and have a complete understanding of special packages, activities, and events.
• Have knowledge of special activities in the surrounding area.
• Will be trained on "telephone" responsibilities.
• Will be trained on "reservation" responsibilities.
• Will be trained on "check-in and check-out" responsibilities.
• Will be trained on "concierge" responsibilities.
• Attend mandatory front office meetings as scheduled.
• Responsible for taking deposits for advance reservations to the standards set.
• Responsible for completing daily checklist to the standards set.
• Responsible for cash handling procedures.
• Responsible for recording adjustments to the standards set.
• Responsible for keeping work areas, including front desk, telephone, back office, and concierge areas neat and clean.
• Communicate any procedural changes that would help facilitate hotel operations.
• All other duties as assigned.

Qualifications:

• Education: High School Diploma
• Strong customer/guest service skills
• High degree of professionalism
• Hospitality experience preferred
• Previous Front Desk Service experience is ideal, but not required
• Basic computer skills
• Must possess a positive attitude as a contributor to a diverse work environment
• Holiday and weekend availability
• Ability to learn quickly and accurately
• Ability to stand, walk, and sit for a period of up to eight hours in addition to occasionally lifting up to 50 pounds

Why Work at the Osthoff Resort?

At The Osthoff Resort & Spa, we believe exceptional guest experiences start with an exceptional team. We foster a supportive, welcoming culture where employees are valued, encouraged, and empowered to grow. Team members enjoy competitive pay and a comprehensive benefits package, including paid time off, medical, dental, and vision insurance, a 401(k) with company match, resort-wide discounts, and more. Flexible scheduling and opportunities for advancement make it easy to build a rewarding career while maintaining balance. Here at The Osthoff, you're more than an employeeyou're part of a team that takes pride in creating memorable experiences for our guests.

The Osthoff Resort is an Equal Employment Opportunity Employer.

About Us: Located in the charming lakeside village of Elkhart Lake, The Osthoff Resort & Spa offers an elevated and inviting atmosphere with world-class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, the resort is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway. Surrounded by natural beauty, rich history, and a vibrant sense of community, our team enjoys a setting that feels both inspiring and welcoming year-round. Whether you're seeking professional growth, meaningful connections, or a better quality of life, The Osthoff offers the chance to be part of a respected hospitality team dedicated to creating memorable experiences in an extraordinary location.