IT Technician

# IT TechnicianUSD 19.93|1199 Harris Ave, Tawas City, MI 48763-9681, United StatesFull-Time Non-Exempt**Information Technology Technician****Rate:** $19.93**Status**: Full-Time | Non-Exempt**WE OFFER:*** Paid Time Off (PTO) & Paid Holidays* BC/BS PPO Medical Benefits* Health Savings & Flexible Spending Accounts* Dental & Vision Coverage* Pension Plan* Tuition Assistance & Student Loan Payment Support* Life Insurance & Disability Coverage* AFLAC Options**JOB SUMMARY**The IT Technician is the main point of contact for all IT-related queries from the staff level. Responds to user needs in a timely manner. Ensures the optimal running of IT services and systems. This position is responsible for providing hands-on support for staff, which includes diagnosing computer issues, monitoring IT systems, installing hardware and software, and performing tests. Works closely with staff to assist in troubleshooting and resolving IT issues. Additionally, the position will provide hardware and software setup, maintenance, and instruction on use for PCs, peripherals, mobile devices, telecommunications, and related IT equipment. Persons with Lived Experience with mental illness, intellectual and developmental disabilities, or substance abuse disorders are encouraged to apply.**QUALIFICATIONS*** Two-year associate's degree from an accredited college/university in computer science, business, mathematics, or accounting/finance.* College education may be substituted by a requisite level of knowledge and two or more years of hands-on experience in a technician support role.**ESSENTIAL DUTIES AND RESPONSIBILITIES*** Create user accounts for access to network resources to include AD, M365, email, and applications. Suspend and/or disable accounts as requested.* First level of support for staff in the use of computers, communication systems, mobile devices, office productivity software, associated hardware, server resources, and cloud systems as required.* Install and configure appropriate hardware, software, systems, and functions according to Agency specifications.* Maintain and ensure the security and privacy of IT systems and information.* Identify support issues beyond first level and escalate to the appropriate second level support.* Deliver on-call support as necessary.* Document support activities in the Agency IT support system software.* Configure new equipment for daily use and end-user connectivity to the Agency network resources. Deploy IT resources to end-user locations.* Upgrade and monitor software and hardware resources as necessary.* Perform troubleshooting to diagnose and resolve issues.**ABOUT WELLVANCE**Wellvance provides state-funded public mental health services to residents of Iosco, Ogemaw, and Oscoda counties. We support individuals with Intellectual or Developmental Disabilities (I/DD), Serious Persistent Mental Illness (SPMI), and children and youth with Serious Emotional Disturbance (SED).### Education details**Acknowledgment and Certification**I certify that all information provided in this application is true, complete, and accurate to the best of my knowledge. I understand that any falsification, misrepresentation, or omission of facts may result in disqualification from consideration or termination of employment if discovered after hire. I authorize the organization to verify all statements contained herein and to conduct any necessary background checks, including contacting references, prior employers, and other relevant entities.I acknowledge that this application does not constitute an employment contract and that, if hired, employment will be at-will, meaning either the employee or the employer may terminate the Wellvance Community Mental Health Authorityemployment relationship at any time, with or without cause or notice, in accordance with applicable laws.**Equal Opportunity Statement**Wellvance Community Mental Health Authority **i**s an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, national origin, religion, age, gender, height, weight, marital or veteran status, disability, genetic information, or any other legally protected statu**s**. All qualified applicants will receive consideration for employment without regard to these factors.### **Welcome to Wellvance**### At Wellvance, we believe that everyone deserves the opportunity to live a full and enriching life, no matter the challenges they face. Founded with the vision of providing holistic and progressive care, Wellvance is dedicated to serving individuals with Intellectual and/or Developmental Disabilities, Adults with Serious Persistent Mental Illness, Children with Serious Emotional Disturbance, and Individuals with Substance Use Disorders.### Our mission is to empower each client in Iosco, Ogemaw, and Oscoda Counties to achieve their highest potential through tailored therapies, innovative support systems, and a compassionate community, ensuring fiscal responsibility while focusing on integrating the latest research and proven methodologies to offer a pathway toward personal growth and well-being.### We continue to grow, and we are looking for great people to join our team. We offer a competitive benefit package, including but not limited to medical, dental, vision, pension benefits, 14 Paid Holidays (including a floating holiday), and generous time-off accruals.### Wellvance is an equal opportunity employer. Please click on the job title above to view the complete job description and to apply online.### **Qualified candidates are encouraged to apply early; interviews are being scheduled as qualified candidates are identified.**### **Immediate openings exist, and we look forward to reviewing your resume and application.**### To assist you in completing the application, we recommend you have the following information available:* Current Resume* Current Employment Information* Past Employer Information (5-year History)* Educational History, including Exact Degree Title* Professional Licensing Information (if applicable)* Brief Description of Work History / Experience related to the posted position.### The online application will take approximately 15 to 20 minutes to complete.### The application cannot be saved to your computer; you must submit the completed application to be considered further.### You will receive a confirmation email after your completed application has been submitted.### **Corporate Human Resources Department**### **Phone:**View phone number on click.appcast.io **Fax:** View phone number on click.appcast.io### **Email**: View email address on click.appcast.io### **Wellvance Locations Include:**### **Tawas** 1199 N Harris Ave. P.O. Box 310 Tawas City, MI 48764### **Oscoda** 5805 Cedar Lake Rd P**.O. Box 218** Oscoda, MI 48750### **West Branch** 511 Griffin Rd. West Branch, MI 48661### **Mio** 42 N. Mt. Tom Rd. P.O. Box 148 Mio, MI 48647### Applicants have rights under Federal and State Employment Laws. Please click on the links below to view:### (Revised 4/2023)### (Revised 6/2023)### (Revised 2/2022)### Wellvance Participates in E-Verify.###### (Revised 11/2017)## Explore Company Location #J-18808-Ljbffr