Scheduling Coordinator
Interior Logic Group
Job Description
Job Description
The Crew2 Project Coordinator serves as the primary liaison between customers and the installation workforce to ensure a seamless, high-quality installation experience. This role interfaces daily with installers, clients, service providers, internal Crew2 personnel, and homeowners to support effective scheduling, communication, and issue resolution.
Essential Responsibilities
Customer Experience
- Coordinate and manage daily installation schedules and timeframes.
- Conduct proactive outreach to customers to review installation timing, requirements, and expectations.
- Respond promptly to incoming customer calls and service requests.
- Follow up post-installation to confirm satisfaction and close out service needs.
- Serve as the primary point of contact and problem solver when issues arise during the installation process.
- Demonstrate excellence in customer communications, ensuring all correspondence is professional, timely, and thoroughly documented.
- Maintain awareness of customer satisfaction metrics (VOC, cycle time) and the role this position plays in driving results.
Installer Engagement
- Coordinate and dispatch work orders to service providers daily.
- Communicate installation expectations to installers and ensure customers are prepared for service.
- Confirm completion of work and verify customer satisfaction.
- Foster a positive professional environment that supports service provider engagement, retention, and recruitment.
- Facilitate timely, respectful, and solution-focused conversations when addressing installer concerns.
- Ensure timely and accurate payment to service providers.
Production Team Partnership
- Support the production team in achieving operational excellence and delivering exceptional customer outcomes.
- Collaborate closely with internal partners to strengthen service quality and elevate the Crew2 customer experience.
Education & Experience
- Associate degree in Business, Construction Management, Project Management, or a related field required; OR
- Equivalent combination of education and related work experience.
- Bachelor’s degree in a relevant field preferred.
Skills & Competencies
- Strong personal leadership with the ability to work independently and influence outcomes.
- Excellent verbal and written communication skills.
- Strong interpersonal abilities, capable of building productive relationships with diverse stakeholders.
- Customer-focused mindset with a commitment to service excellence.
- Working knowledge of Crew2 programs, products, and services.
- Experience within the building trades, installation, or construction service environment preferred.
- Demonstrated problem-solving skills with creativity, resourcefulness, and urgency.
- Ability to manage multiple priorities and competing demands in a fast-paced environment.
We are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers.
Company Description
We are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers.
Vacancy posted 24 days ago
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