Retail Customer Service Representative

Temporary Part-Time Customer Service Specialist

Want to earn some money for the Holidays with the potential for a permanent part-time position??? At PostNet in West Ashley, we have an immediate opening for a Temporary Part-Time Customer Service Specialist. We would love to find an up-beat person to help us during the holidays! This position comes with the possibility of being hired permanently based on performance. This position's responsibilities include answering phones, filing, printing, and assisting our customers with their packaging & shipping needs, plus additional clerical/store duties as needed. We are looking for an associate that thrives in a fast-paced environment. This position also requires careful attention to details while frequently shifting your focus between customers and new orders. The perfect candidate would be a fast thinker/talker/mover that is also able to memorize details very quickly. If you are an individual with an upbeat personality that can stay focused and effective in a busy retail/production environment, you may be the person we are looking for! During the training period before the holidays, you will be working from 11am to 4pm Monday through Friday. Training may extend to some evenings and Saturdays from 10am to 3pm. During the holiday rush period, hours will be 11am to 6pm. We are open Monday-Friday 9:00 am - 6:00 pm and Saturday 10am - 3pm during the holidays. You will be working up to three Saturdays per month. There are no nights or holidays involved. We can be flexible with your schedule. We are closed every Sunday.

What We Prefer For You To Bring To The Table:

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• Reliable Transportation
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
• Notary Public certification (will be provided if needed)
• Bilingual is a huge plus but not an expectation

What We Expect Of You:

• Assists customers with packaging and shipping services, printing estimates/orders, and other duties as needed
• Assists customers with their product and service need in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Opens and closes the center (as needed), cash register, and other center systems
• Assists management in maintaining, ordering, and stocking inventory
• Maintains the center consistent with established standards
• Sorts and deposits mail in private mailboxes
• Active listening skills with ability to translate that into efficient typing in POS system

Physical And Safety Requirements:

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• Must perform all duties in a safe and efficient manner

Compensation: $10.00 - $14.00 per hour

At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

We invite everyone to apply! PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.