Service Coordinator
BIRK
Job Description
Job Description
Our large corporation specializes in cost-effective POS installations and project management.
The Customer Coordinator is responsible for coordinating and managing service calls from initiation through closure within the company portal SharePoint and NetSuite.
This role will support day-to-day service operations by:
- Opening and creating service calls in the system
- Dispatching and coordinating third-party technicians
- Monitoring technician updates and ensuring timely communication
- Updating work order status, notes, and required details in the portal and NetSuite
- Following up on pending service calls to ensure SLA compliance
- Closing completed service calls accurately after all updates, technician notes, and required documentation are received
- Escalating delayed, at-risk, or unresolved service issues to leadership when needed
- Communicating with clients, technicians, and internal teams to ensure smooth service execution
- Maintaining accurate records and documentation for all assigned service activity
The ideal candidate should be highly organized, detail-oriented, comfortable working in a fast-paced environment, and able to manage multiple service requests while ensuring strong communication and follow through.
Must be able to wear many hats to get the job done! Salary is $21-$23/hr. Hours are 8:00 am to 5:00 pm Monday through Friday. This includes full benefit package including 401K.
If interested please submit your resume for review.
We provide equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, ancestry, national origin, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other category protected by law.
AI Notice:
Salem utilizes technology-assisted tools, including artificial intelligence, to support recruiting, applicant matching, and related employment processes. Final employment decisions are made by Salem personnel.
BIRK Staffing is always looking for talented and dynamic individuals to join our team. If you are reliable, dedicated, and take pride in your work, we invite you to submit your resume. Our team of recruiters reviews every single resume that is submitted. While we cannot guarantee employment, be assured that if we invite you to interview with us, it is because we believe you are a viable candidate for at least one of our current openings. Our business model is primarily temp-to-hire and direct hire, and our goal is to assist you in securing employment. We work with a vast number of reputable firms that offer competitive wages, comprehensive benefits, and career advancement. In addition to providing you with opportunities for employment, we will provide you with the tools you need to conduct a successful interview as well as tips for creating an effective resume.
Company Description
BIRK Staffing is always looking for talented and dynamic individuals to join our team. If you are reliable, dedicated, and take pride in your work, we invite you to submit your resume. Our team of recruiters reviews every single resume that is submitted. While we cannot guarantee employment, be assured that if we invite you to interview with us, it is because we believe you are a viable candidate for at least one of our current openings. Our business model is primarily temp-to-hire and direct hire, and our goal is to assist you in securing employment. We work with a vast number of reputable firms that offer competitive wages, comprehensive benefits, and career advancement. In addition to providing you with opportunities for employment, we will provide you with the tools you need to conduct a successful interview as well as tips for creating an effective resume.
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