Medical Director, Virtual Urgent Care & On-Demand Telehealth (Build & Scale 24/7 Service)

Job Description

Skills and Experience:

• Board-certified physician (emergency medicine, internal medicine, or family medicine preferred) with 5+ years in clinical practice, willing to continue practicing in a virtual care setting.
• Experience leading and managing clinicians, including advanced practice providers.
• Experience building or scaling a clinical program or service line, not just operating within one.
• Comfort working with engineering, product, and data teams. You don't need to write code, but you need to think clearly about how technology shapes care delivery.
• Experience designing interventions to improve population health outcomes and an understanding of how to measure and track care quality.
• Experience working in interdisciplinary teams across clinical and non-clinical functions.
• Experience with virtual care, Medicare populations, or urgent care preferred.

A bit more about this role:

Devoted Medical, Devoted Health's virtual-first, AI-native medical group delivering multi-specialty and advanced primary care, is seeking a dynamic, experienced, and mission-driven Physician Leader to serve as the Medical Director, Care Ondemand. This is a highly impactful position: you will serve as the clinical leader of a portfolio of clinical services that serves as the clinical backbone in our organization. This includes leading our virtual primary care extension, virtual urgent care, virtual observation unit (episodic care). The service operates 24/7 and ensures that all members of Devoted Health have a way to access care.

This represents an amazing opportunity for an ambitious clinician-leader with an entrepreneurial streak. As the Medical Director for Care Ondemand, you are responsible for building a team and an operation to handle the acute and routine needs of our membership. Specifically, you will provide clinical leadership for the 3 layers of Devoted’s Care Ondemand Program: (1) Care OnDemand - inbound triage and virtual / digital immediate care (2) Primary Care Extension- enterprise wide immediate care support for low acuity PCP extension care (3) Virtual Observation Unit - multi-day care of acute clinical issues (e.g. CHF exacerbation or complicated infections) by an interprofessional team. All functions of the service are supported by a rapidly expanding digital platform and AI-powered care tools.

In short, we want to build an unprecedented access point to care and meet the needs of our members in a way they thought imaginable - well before they feel compelled to use urgent care or the emergency room unnecessarily.

On a day to day basis, you’d be responsible for:

• Developing and evolving the vision for the service line including expansion into increasingly AI-enabled digital channels
• Clinical architect of the care model
• Provide direct patient care and available for clinical escalations
• Direct leadership of the clinical managers - and indirectly the entire Care on Demand clinical staff (RN, NP, MDs)
• Managing vendors and technology needed to achieve success (e.g. mobile radiology, mobile phlebotomy)
• Coordinating with Devoted’s network leaders and community primary care practices to ensure continuity and cohesive care
• Cross-functional coordination within Devoted (e.g. Marketing) to promote utilization of the service line

Who thrives in this role:

• You are an excellent clinician who cares deeply about the well-being of your patients and brings strong judgment to both clinical and operational decisions.
• You are a builder. You can stand up a new service line from scratch and manage all the parts: people, operations, vendors, technology, and cross-organizational coordination.
• You are energized by AI and technology and see them as tools to make care better, not threats to the craft of medicine.
• You are a happy warrior. In a great environment with smart, caring people working toward a common aim, you are comfortable working hard.
• You are wired for learning, change, and rapid iteration. You would rather try something, learn, and adjust than wait for perfect information.
• You think in terms of the big picture and sweat the details. You can present a vision to leadership and then turn around and solve a workflow problem on the front line.

If you want to build something that has never existed before, at the intersection of clinical medicine, technology, and operational excellence, and do it alongside a team that is as talented as it is kind, we'd love to hear from you.

About Devoted Medical:

Devoted Medical is the clinical engine of Devoted Health, a next-generation health company built from the ground up to care for every person like family. Devoted Medical is a virtual-first, AI-native medical group where nearly 700 clinicians delivered over 200,000 encounters last year. Our clinicians spend as much time as each patient needs, end the day with their notes done, and consistently describe this as the best work of their careers with a team of coworkers that is warm, intelligent, and mission-driven. And Devoted Medical is at the cutting edge of technology, powered by more than 5,000 AI agents built into every workflow. The results back it up: patient trust scores of 98.9%, satisfaction ratings of 4.9 out of 5, healthier patients with fewer readmissions, fewer acute events, better controlled chronic disease, and medical costs 42% below traditional Medicare benchmarks. We're scaling rapidly and just getting started. If you want to practice medicine the way it should be practiced, with the technology, time, and team to actually do it, this is the place.

Salary Range: $335,000 - $387,000 / year base salary

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The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.