Service Advisor

Service AdvisorWe are seeking a motivated and customer-focused Service Advisor to join our dealership team. The Service Advisor serves as the primary point of contact between customers and the service department, ensuring a seamless experience from vehicle drop-off through delivery.This is a fast-paced, performance-driven role that requires strong communication skills, organization, and the ability to manage multiple priorities throughout the day.Automotive experience needed for this role. We are willing to train the right candidate with strong customer service and sales aptitude.Key ResponsibilitiesGreet customers promptly and professionallyAccurately document customer concerns and vehicle informationCommunicate repair recommendations clearly and confidentlyProvide cost estimates and secure customer authorizationCoordinate workflow with technicians and parts departmentProvide proactive status updates to customersReview completed repairs and invoices with customersHandle warranty, customer-pay, and internal repair ordersMaintain CSI-focused service experienceManage multiple repair orders simultaneously in a high-volume environmentQualificationsPreferred:Previous automotive service advising experienceKnowledge of vehicle maintenance and repair terminologyExperience with dealership management systems (DealerTrack)Also Considered:Strong background in retail, hospitality, or commissioned salesProven customer service experienceAbility to upsell services professionally and ethicallySkills & Traits We ValueStrong communication and interpersonal skillsSales confidence without being pushyHigh level of organization and follow-throughAbility to stay calm under pressureAccountability and attention to detailTeam-oriented mindsetReliable attendance and punctualityCompensation & BenefitsCompetitive base pay + performance-based bonusFree Health Insurance (Dental and Vision are also available)Paid time off401(k)Ongoing training and career advancement opportunitiesTop performers are highly compensated. This role rewards individuals who take ownership of their results and provide exceptional customer experiences.ScheduleFull-time (7:00am-5:30pm)Saturdays required - (7:00am-12:00pm, rotating schedule)Why Join Us?We are committed to building a high-performance service team that values professionalism, integrity, and growth. If you thrive in a fast-paced environment and enjoy helping customers, we want to speak with you.