Partner Technical Architect

Partner Technical Architect

ServiceNow is seeking a Partner Technology Architect to serve as the primary strategic interface for our Global and Strategic Regional partners. In this role, you will drive holistic partner growth through pre-sales technical excellence, business development, solution strategy, and AI-first technology adoption. You will combine trusted advisory relationships with partner executives, industry-aligned solution architecture, and go-to-market leadership into a single accountable role translating platform capabilities, AI innovation, and industry context into repeatable, outcome-driven offerings that partners can build, scale, and monetize.

While this role expands into strategic business development and co-innovation, pre-sales technical excellence remains the primary operational foundation including technical discovery, solution demonstrations, proof-of-concept leadership, and architectural validation that accelerates partner-led customer engagements.

What You'll Do

As a Partner Technology Architect, you will serve as the dedicated strategic counterpart for assigned partner organizations, owning the full spectrum from pre-sales technical engagement through strategic co-innovation and business growth advisory.

Partner Strategy & Business Development

• Serve as the primary strategic interface for assigned partners, building trusted relationships with partner executives and practice leaders.
• Lead joint business planning to align partner investments, industry focus, and go-to-market priorities across all routes to market.
• Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings.
• Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation.

Pre-Sales Excellence & Solution Strategy

• Lead and support technical discovery sessions, executive briefings, and solution demonstrations that articulate platform value and accelerate partner-led deal velocity.
• Drive solution strategy, helping partners align offerings to high-value industry workflows and customer outcomes.
• Translate platform and AI capabilities into partner-differentiated, scalable solutions at the conceptual and architectural level.
• Maintain strong workflow fluency across enterprise domains including CRM, IT, Security, and Business Services.
• Design and execute partner-led proofs of concept and co-demonstrations that prove business value, technical feasibility, and competitive differentiation.
• Provide technical escalation support for critical partner-led opportunities, ensuring partners have access to deep expertise at key deal milestones.

AI-First Innovation & Co-Creation

• Champion AI-first solution design, including intelligent workflows, automation, and agent-based use cases.
• Orchestrate partner engagement with Partner Solution Architects and domain-specialist advisors (AI, CRM, Security & Risk) to accelerate solution development.
• Ensure partner offerings progress from concept through validation to scalable commercialization.
• Promote responsible, enterprise-ready AI adoption aligned to governance and trust standards.

Value Engineering & Orchestration

• Connect solution strategy to measurable business outcomes including efficiency, growth, ROI, and time-to-value.
• Support executive-level conversations with clear value narratives and outcome-based storytelling.
• Coordinate across internal specialist teams to deliver a unified partner experience, not fragmented touchpoints.

What you need to be successful in this role:

• 8+ years of experience in pre-sales solution consulting, partner strategy, enterprise technology advisory, or related roles with proven success leading technical discovery, demonstrations, and partner engagements.
• Proven experience working directly with partners, system integrators, hyperscalers, or technology alliances.
• Strong executive presence with the ability to influence senior partner stakeholders at VP+ level.
• Demonstrated ability to connect business strategy, industry context, and technology solutions into actionable partner growth plans.
• Experience shaping or scaling partner practices, offerings, or go-to-market motions.
• Solid understanding of enterprise platforms and workflow-based solutions at the conceptual and architectural level.
• Working knowledge of AI-enabled use cases, automation patterns, and data-driven workflows.
• Deep familiarity with at least one industry vertical (e.g., Financial Services, Healthcare, Manufacturing, Public Sector).
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

Preferred & Standout Experience:

• Experience with ServiceNow platform and AI capabilities (Now Assist, AI Agents).
• Background in management consulting, strategy advisory, or partner business development.
• ServiceNow certifications (e.g., CSA, CIS, or architectural certifications).
• Experience across multiple partner routes to market (C&I, MSP, Reseller, Hyperscaler, Build).
• Familiarity with competitive platforms and ability to articulate ServiceNow differentiation.

What This Role Does Not Do

• Perform platform configuration, development, or solution delivery.
• Manage commercial contracts, pricing, or financial program management.
• Replace deep technical or implementation specialist roles (leverages domain-specialist advisors and Partner Solution Architects for depth).
• Own day-to-day partner relationship management (coordinates with Partner Management).

Travel for partner, customer, and organizational activities up to 50%.

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