Inside Sales/Customer Service Representative

Job Description

Job Description

Overview:

Orbel is seeking a highly motivated, self-sufficient Inside Sales/Customer Service Representative to drive customer satisfaction, assist in revenue growth, and coordinate internal sales processes from quote to delivery. 

Since 1961, Orbel Corporation has been a trusted global leader in the design and manufacture of precision, tight tolerance, light-gauge metal components. Our mission critical parts serve the US military as well as companies within the aerospace, medical, automotive, energy, industrial, and electronics industries, among others. Orbel operates as a vertically integrated lifecycle partner by combining design engineering, photoetching, precision stamping, electroplating, and assembly all under one roof. Joining the Orbel team means working at the cutting edge of global innovation while enjoying the supportive, collaborative, and rewarding culture of a fast-growing family-owned business.

Responsibilities:

• Sales Support & Account Growth: Support revenue development by winning new business, understanding customer needs, and recommending tailored product solutions that align with profitability goals while growing accounts.
• Cross-Departmental Coordination: Act as a central liaison between internal teams (Engineering, Procurement, Quality, Production, Finance) and external partners (Outside Sales, Distributors) to share timely information and keep the sales process moving efficiently.
• Full-Cycle Account Management: Manage the entire customer transaction workflow, including quoting, order entry, shipment monitoring, returns, and proactive issue resolution, to ensure high levels of customer satisfaction.
• Relationship & Product Advocacy: Build long-term relationships with customers and channel partners, advocating for their needs internally and communicating feedback to team members to assist in customer service.
• Data & Administrative Ownership: Maintain accurate, up-to-date records across CRM, ERP, and SharePoint systems; prepare performance reports, support accounts receivable efforts, and complete administrative tasks as assigned.

Experience & Technology Requirements:

• Minimum five years of experience in inside sales and/or customer service
• Proficiency with Microsoft Excel, Word, Outlook, PowerPoint, CRMs, and either Teams, Slack, or Zoom
• Ability to communicate clearly and concisely, using proper grammar and spelling
• Overall technology proficiency and the ability to learn new software or pick up new tech skills reasonably fast

Soft Skills & Personality Requirements:

• Growth Mindset & Technical Curiosity: You are proactive and highly motivated to succeed and continuously improve. You seek autonomy by becoming a technical expert in your role and have a strong desire to learn, grow, and accept coaching, guidance, and constructive feedback.
• Proactive Problem Solving: An analytical, data-driven thinker who uses objective information to assess performance and identify buying trends. You pair this with a creative, outside-the-box mindset to bring viable solutions to complex challenges.
• Ownership & Reliability: You possess a high degree of accountability, discipline, and diligence. You are detail-oriented, organized, and follow through on every task. Moreover, you are transparent, taking full ownership of your work and mistakes while maintaining an honest, trustworthy approach.
• Diplomatic Communication: A confident and persuasive communicator in-person and by phone and email. You maintain a diplomatic and professional presence, representing the company with politeness and gratitude while providing industry-leading customer service.
• Collaborative Spirit: A positive, optimistic "can-do" team player who thrives in a customer-centric environment. You are humble, flexible, diligent, disciplined, organized, and bring a healthy sense of humor to the workplace, ensuring a supportive atmosphere for teammates and customers alike.

Ideal Applicants Possess Some of the Following Experience and Traits:

• Knowledge of thin gauge, tight tolerance, precision-engineered metal components
• Prior history of selling to or working for a manufacturing company
• Experience working for a customer service-dominated company 
• Track record of consistently exceeding goals and expectations
• Knowledge of value-added and consultative sales approaches
• Proactive, tenacious, offensively driven sales and/or customer service record
• Experience thriving in sales despite chaotic, uncertain times, such as the supply chain crisis and COVID