Incident Response Business Analyst [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Incident Response Business Analyst based in United States.

This role sits at the center of operational resilience, ensuring critical incidents across complex technology systems are managed quickly, effectively, and with minimal impact to users and clients. You will act as a key connector between engineering, product, and operations teams during high-pressure situations where clarity, coordination, and decision-making are essential. The position blends real-time incident management with longer-term process improvement to strengthen system reliability. You will help teams understand what is happening during production issues and guide them toward resolution. Beyond immediate response, you will identify patterns in incidents and contribute to preventing future disruptions. The environment is fast-paced, highly collaborative, and focused on continuous learning and improvement. This is a role for someone who stays composed under pressure while driving structure and accountability.

Accountabilities:

In this role, you will be responsible for coordinating incident response activities and improving system reliability across products and services.

• Lead and coordinate incident response efforts for critical production issues, ensuring clear communication and timely resolution.
• Act as a central point of contact during incidents, driving alignment across engineering, product, and operational stakeholders.
• Facilitate post-incident reviews and risk assessments to identify root causes and prevent recurrence.
• Analyze incident trends and operational data to uncover systemic issues and propose actionable improvements.
• Ensure accountability by assigning ownership of actions, tracking follow-ups, and supporting execution of remediation plans.
• Improve incident response processes, documentation, and escalation pathways to enhance organizational readiness.
• Support cross-functional teams in understanding system behavior, dependencies, and operational risks.

Requirements:

This role requires strong analytical thinking, clear communication, and the ability to remain composed in high-pressure operational environments.

• Experience in incident management, technical operations, business analysis, or a related role within a technology-driven organization.
• Strong ability to communicate clearly and concisely across technical and non-technical audiences, especially during high-severity incidents.
• Comfort making decisions with incomplete information while knowing when to escalate appropriately.
• Strong analytical skills with the ability to identify patterns, trends, and root causes from operational or incident data.
• Experience working with cross-functional teams including engineering, product, and support/operations.
• Highly organized with strong facilitation skills for leading postmortems, retrospectives, or risk reviews.
• Curiosity and willingness to learn a broad range of systems, products, and technologies.
• Ability to work scheduled shifts (Monday–Friday, 8:00–5:00 PT or 9:00–6:00 PT) and participate in on-call rotations approximately one week every four weeks.

Benefits:

• Competitive salary range: $70,000 – $120,000 per year
• Remote-first work environment with flexible geographic eligibility within the United States
• Structured schedule with defined weekday shifts for operational stability
• On-call rotation compensation and support structure
• Collaborative, technology-driven environment with modern tools and processes
• Opportunities for professional growth in incident management and operational excellence
• Low travel requirement (approximately 1–2 weeks per year for on-site collaboration)
• Culture focused on teamwork, accountability, and continuous improvement

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.