Medical Office Patient Coordinator - Internal Medicine

Job Description

Job Description

Horizon Medical Associates , an adult primary care/internal medicine practice, is seeking a dependable, organized and proactive Medical Office Patient Coordinator to manage the day-to-day front-office operations of our practice.

This is an ideal position for someone who enjoys patient interaction, takes initiative and understands that a successful medical office requires more than simply managing the patients already on the schedule. We are looking for someone who will actively help keep the physician's schedule productive, follow up with patients and ensure important administrative and revenue-related tasks do not fall through the cracks.

This is primarily a front-office/patient coordination position with light clinical responsibilities.

Key Responsibilities

• Answer incoming calls and respond to patient inquiries
• Schedule and confirm patient appointments
• Actively work to maintain a full and productive physician schedule
• Contact established patients who are due or overdue for follow-up appointments, annual visits and preventive care
• Follow up on cancellations and available appointment openings
• Check patients in and out
• Verify demographics and insurance information
• Verify insurance eligibility and benefits
• Collect copays, deductibles and other patient-responsibility amounts
• Review and follow up on outstanding patient balances
• Follow up on EOB-related patient responsibility and assist with collection efforts
• Accurately document patient information in the EMR
• Assist with referrals, forms, records and other administrative needs
• Room patients and obtain vital signs as needed
• Prepare exam rooms for patient visits
• Communicate effectively with the physician and other office staff
• Identify work that needs to be completed during slower periods without requiring constant direction
• Maintain patient confidentiality and professionalism at all times

What We Are Looking For

The right person will be:

• Extremely dependable and punctual
• Comfortable making outbound patient calls
• Proactive rather than waiting to be given every task
• Detail-oriented and accurate when entering patient information
• Comfortable discussing balances and collecting payments
• Friendly and professional with patients
• Able to prioritize several responsibilities throughout the day
• Comfortable working independently in a smaller medical practice
• Able to accept feedback and make corrections
• Interested in helping the practice grow
• Comfortable transitioning between front-office responsibilities and light patient-rooming duties

Medical office experience is strongly preferred.

Experience with scheduling, insurance verification, patient collections, EMR systems or primary care is a plus.