Service Associate III (Head Teller) - Highlands

Experience Required

6 months Banking

Compensation

$

Hours Per Week

40

Number Of Positions

1

Job Description

Job Title: Service Associate III

FLSA Status: Non-Exempt

Department: Retail

Hours of Operation: Varies by branch location, Saturdays by rotation

General Job Summary: 

To actively supervise tellers at branch location to ensure: customer banking transactions are completed in a timely manner, sales opportunities are acted upon, and behavior is friendly and professional.

Organizational Duties and Responsibilities:

Supports the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures.

Supports all functions that maintain compliance with regulatory agencies.

Essential Duties and Responsibilities:

Exemplify our 212 commitment to service

Perform all duties of a Service Associate II

Consultative Selling – Engaging customers and prospects to uncover needs and offer solutions

Supervise all Service Associate activities, including customer service efforts, balancing success, and maintenance of work areas

Perform various branch level audits of cash and cash handling equipment

Approve checks and deposits according to SYB check cashing and hold waiver policies

Balance ATM

Order and ship money to maintain proper inventory and fill coin and currency orders

Participate in the interviewing process and hiring decisions

Provide ongoing training, feedback and input to Office Manager on Service Associate performance reviews 

Participate in weekly team meetings

Communicate procedural changes or update to the staff

Working Conditions:

Will work on teller line, which requires long periods of standing and/or at a desk

Minimum Job Requirements:

Education: High School Diploma or GED Equivalent

Experience: 6 months of teller experience

Specific Skills:

Good written and verbal communication skills

Proven decision-making ability

Proven ability to supervise and work well with others

Professional appearance and demeanor

Must be dependable

Supervisory Responsibility: Help lead and guide Service Associates on the teller line

Physical requirements: 

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily sedentary work performed in an office environment

Ability to sit for extended periods of time while working at a computer

Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment

Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person

Visual acuity sufficient to read computer screens, printed documents, and financial data

Occasional standing, walking, bending, or reaching

Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)

Place of Work

On-site

Requisition ID

17531