HR Operations Generalist - HR Solutions Customer Service, Onsite

Bidder Eligibility

This Limited Term Employee (LTE) position is a temporary position for a one year term, which may be renewed at Sandia's discretion up to a maximum of seven years.

Individuals in LTE positions may bid on regular Sandia positions as internal candidates, and in some cases may be converted to regular career positions during their term if warranted by ongoing operational needs, continuing availability of funds, and satisfactory job performance.

This job posting is at the Member and Senior levels and promotions are permitted on this requisition. Therefore, movement to a higher career level within the same FLSA status, a change in FLSA status (non-exempt to exempt), or movement to a position with a higher market band is allowed.

Employees, excluding student interns, must remain in their current position for one year from their hire date before bidding on a new job. However, the hiring manager may obtain approval to consider a candidate before the one-year requirement is met via the review process. This approval must be secured prior to being interviewed for a posted position. The application of this requirement will not supersede collective bargaining agreements. Please refer to the collective bargaining labor agreements for eligibility requirements for represented bidders.

About Sandia

Sandia National Laboratories is the nation's premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of areas. Some of the main reasons we love our jobs:

• Challenging work with amazing impact that contributes to security, peace, and freedom worldwide
• Extraordinary co-workers
• Some of the best tools, equipment, and research facilities in the world
• Career advancement and enrichment opportunities
• Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting (a mix of onsite work and working from home)
• Generous vacation, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance*

World-changing technologies. Life-changing careers. Learn more about Sandia at:

*These benefits vary by job classification.

What Your Job Will Be Like

We are seeking an HR Operations Generalist to join the HR Solutions Customer Service Team. This position is responsible for providing front-line customer service and support to employees (active and inactive), managers, and company vendors for questions, issues, and problems related to HR. The HR Operations Generalist will perform administrative, transactional, and data/records management activities in support of HR functions, ensuring HR service delivery is consistently high-quality.


Primary Duties & Responsibilities:

• Provides excellent customer service. Responds to both phone and online inquiries from employees and managers at all levels and resolves questions/issues by accessing information in multiple systems on the computer.
• Escalates complex HR inquires to HR Operations Specialist and provides necessary documentation to support requests; Routes/refers calls for advanced support and follows up as required.
• Handles requests for administrative tasks and inquiries. Processes transactions by collecting required information or back-up documentation from employee/manager/HR, including probing for additional information if unclear, performing data entry, sending requested documents, etc.
• Performs transaction processing in support of HR functions, including data entry, filing, sending correspondence, etc.
• Provides help navigating internal resources on self-service and HR technology tools. Responds to electronic employee requests for HR tool support and guidance on reports.
• Manages workload efficiently to fulfill commitments in a timely manner.
• Liaise between HR Operations, HR vendors, and other Centers of Expertise, as appropriate.
• Performs required tasks in accordance with established service level agreements (SLAs).

Due to the nature of the work, the selected applicant must be able to work onsite.


Salary Range

$41,900 - $76,200

*Salary range is estimated, and actual salary will be determined after consideration of the selected candidate's experience and qualifications, and application of any approved geographic salary differential.

Qualifications We Require

• High School diploma
• Experience working in Human Resources or in a service center environment
• Strong computer skills and technical capabilities, including but not limited to, Microsoft Office, Oracle Service Cloud, and Peoplesoft
• Ability to obtain and maintain DOE - L clearance

Qualifications We Desire

• Three or more years of directly related experience in Human Resources or in a service center environment, or equivalent combination of education and experience
• Knowledge of HR policies and procedures
• Ability to decode customer expectations
• Customer service experience
• Strong written and verbal communication skills
• Problem solving and critical thinking skills
• Multitasking and time management
• Adaptability
• Ability to maintain confidentiality
• Connect people through technology
• Ability to model behaviors that reflect Sandia's core values

About Our Team

HR Solutions Customer Service is responsible for providing front-line customer service and support to employees (active and inactive), managers, and company vendors for questions, issues, and problems related to HR.


Posting Duration

This posting will be open for application submissions for a minimum of three (3) calendar days, including the 'posting date'. Sandia reserves the right to extend the posting date at any time.

Security Clearance

Sandia is required by DOE to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants for employment need to be able to obtain and maintain a DOE L-level security clearance, which requires U.S. citizenship. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.

Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by the DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment.

EEO

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status and any other protected class under state or federal law.

NNSA Requirements for MedPEDs

If you have a Medical Portable Electronic Device (MedPED), such as a pacemaker, defibrillator, drug-releasing pump, hearing aids, or diagnostic equipment and other equipment for measuring, monitoring, and recording body functions such as heartbeat and brain waves, if employed by Sandia National Laboratories you may be required to comply with NNSA security requirements for MedPEDs.


If you have a MedPED and you are selected for an on-site interview at Sandia National Laboratories, there may be additional steps necessary to ensure compliance with NNSA security requirements prior to the interview date.