HR Generalist

Description

ABOUT QCD:

Established in 2006, Quality Custom Distribution Services LLC (QCD), a subsidiary of GSF, is a custom last-mile distribution company specializing in tailored solutions for selected food service Industry customers. Headquartered in Frisco, Texas, QCD services thousands of restaurants throughout the United States. Providing over 37,000 deliveries a week from 25 strategically located distribution centers, the QCD fleet averages more than 40 million miles driven per year. QCD associates also help run a national non-profit, the GSF Foundation.

At QCD, every role drives success. Whether you're preparing orders, making deliveries, mapping routes, or managing warehouses, you're part of a dynamic team that keeps America's favorite restaurants running. Beyond offering logistics jobs, we build careers and fuel the future of foodservice distribution.​

JOB SUMMARY: Human Resources Generalist
This role provides HR support to more than 60 associates at our Albuquerque Distribution Center. It is a full-time, onsite position, Monday–Friday, 8:00 a.m.–5:00 p.m. (Remote work is not available).
As the Human Resources Generalist, you will lead the daily administration of core human resources functions, including employee relations, HR operations, record management, and special initiatives, while ensuring full compliance with GSF policies as well as federal and state labor regulations. This position offers the opportunity to make a meaningful impact on associate experience, support a high-performing team, and contribute to a positive workplace culture.
ESSENTIAL FUNCTIONS:

1. Provide guidance, support, and issue resolutions for employees on a wide range of HR topics, including new hire orientation, benefits counseling, payroll, safety practices, drug and alcohol testing, and workplace conduct policies. Ensure all required federal and state labor regulations (e.g., FLSA, FMLA, EEO, ADA, Title VII) are properly communicated and visibly posted, maintaining full compliance and fostering a well-informed, safe, and respectful work environment.
2. Support recruitment, selection, placement, and onboarding of exempt, non-exempt, and hourly associates to achieve required staffing levels and ensure selection of highly qualified candidates. Maintain and update staffing trackers weekly to monitor progress, identify gaps, and support proactive workforce planning.
3. Conduct new hire orientation sessions to ensure a smooth onboarding experience, familiarize employees with company policies and culture, and set the foundation for long-term success.
4. Provide guidance to managers and supervisors regarding implementation of HR policies and procedures to ensure fair and compliant human resources practices.
5. Conduct and document workplace investigations, including harassment or discrimination concerns, and provide evidence-based guidance and recommendations to managers and the Regional HR Manager to ensure fair, timely resolution and a safe, compliant work environment.
6. Ensure completion and timely follow-up of 30-, 60-, and 90-day new-hire reviews by coordinating with managers, tracking compliance, and auditing documentation to verify accuracy and program effectiveness.
7. Coordinate and deliver HR-related training programs for managers and employees, including onboarding, compliance, performance management, and company policies. Identify training needs, track completion, and ensure programs meet regulatory requirements and organizational goals.
8. Manage and process weekly payroll, including audits, PTO balance reconciliation, and timely entry of progressive wage increases.
9. Oversee the maintenance and organization of all HR records, including electronic personnel files, new hire documentation, I-9 forms, and policy manuals. Ensure accuracy, confidentiality, and compliance with company standards and federal/state regulations while driving consistent updates and best-in-class record-keeping practices.
10. Communicate HR policies, procedures, and programs to ensure employees are well-informed, supported, and consistently operate in compliance with company standards and regulatory requirements. Serve as a trusted resource for understanding and applying HR guidelines effectively.
11. Administer performance management and appraisal programs to ensure effectiveness, consistency, and alignment with organizational goals.
12. Implement safety programs and practices to ensure compliance with GSF standards and regulatory agencies (e.g., OSHA, DOT), promoting a safe and healthy environment for all associates.
13. Coordinate the workers’ compensation program, including reporting incidents, coordinating claims with carriers, supporting injured employees, ensuring timely documentation, and tracking case progress. Collaborate with managers to implement return-to-work programs and safety improvements while maintaining compliance with all applicable federal and state regulations.
14. Monitor employee leave programs, including FMLA, short- and long-term disability, and other statutory or company-provided leaves. Ensure timely processing, accurate documentation, and compliance with federal, state, and company policies. Provide guidance to managers and employees on leave eligibility, return-to-work requirements, and accommodations, while maintaining confidentiality and supporting workforce continuity.
15. Performs other related and assigned duties as necessary.

PERFORMANCE CATEGORIES:

• Ensure accuracy, timeliness, and quality in all HR processes, documentation, and initiatives.
• Manage multiple priorities while maintaining organized, precise records.
• Recruit, hire, and retain qualified employees to support organizational goals.
• Support employee development through training, coaching, and onboarding programs.
• Communicate clearly and professionally with employees, managers, and leadership.
• Collaborate effectively within HR and across departments to achieve shared objectives.
• Model professionalism, integrity, and a positive attitude in all interactions.
• Promote and enforce workplace safety standards and regulatory compliance.

MINIMUM QUALIFICATIONS:

  Education/Certification:
Bachelor’s degree in business administration, human resources, or a related field from an accredited college or university. PHR and/or SPHR certification from SHRM or a college plus demonstrated years of experience may be considered in lieu of degree.

  Experience:
5 to 10 years of experience in general human resources.


KNOWLEDGE, SKILLS and ABILITIES:
Knowledge of (B/basic; J/journey; E/expert):

• Relevant safety policies, practices, and procedures (E)

• General human resources policies and procedures (E)

• Federal, state, and local labor laws and regulations (E)

• Employee relations concepts and best practices (J)

• Supervisory and leadership concepts and techniques (J)

• HR information systems and related computer applications (J)

• PC software including word processing and spreadsheets (J)

• Benefits administration, including health, insurance, retirement, and other programs (J)

• Government policies and regulations related to HR programs (E)

• Recruitment, selection, and retention strategies (J)

• Performance management and appraisal processes (J)

• Training and employee development programs (J)

• Diversity, equity, and inclusion concepts and compliance (J)

SKILLS and ABILITIES:

• Communicate clearly and professionally with employees verbally and in writing.
• Build and maintain effective working relationships with employees at all organizational levels.
• Identify issues or irregularities early and take appropriate steps to resolve them.
• Prepare comprehensive administrative and technical documents, reports, and correspondence.
• Deliver engaging presentations to employees and other stakeholders.
• Train employees in HR policies, procedures, and best practices.
• Travel is needed by airplane or automobile to support HR operations.
• Work effectively in a dynamic business environment, maintaining high standards of quality and customer service.
• Demonstrate behavior and decision-making that reflect GSF’s Values and Creed.

WHY JOIN US

We're not just in the business of distribution - we're in the business of development. Your ambition accelerates our whole team's progress. We provide clear paths for career advancement, from entry-level to leadership, backed by comprehensive training and development programs. ​​ As we grow with our customers, our associates navigate the next turn in their supply chain careers. Opportunities are always on the road ahead with QCD and throughout the Golden State Foods family of companies.

At QCD, our people-first culture is grounded in simple values: treat others the way you want to be treated, hold yourself to a high standard, and always do the right thing. We believe in shared success - because when our people thrive, our customers do, too.

QCD is the place to be, if you believe in living our values-driven culture - celebrating wins together - learning from challenges - exploring bold ideas - collaborating for shared success - prioritizing people first and giving back to our community.

Equal Opportunity Employer:

We're proud to be an equal opportunity employer. QCD values diverse perspectives and is committed to creating an inclusive and respectful workplace where every person is supported and empowered to thrive.