Service Desk Agent (Tier 1 support)
Strategic Staffing Solutions
IT Service Desk Analyst
Detroit, MI - Onsite downtown
12+ Months W2 contractor role with chance of extending or converting
Role Summary
Service Desk Analyst (Level 1)
- Provide first-level contact and incident resolution for all users with all issues
- Uses advanced troubleshooting skills
- Review knowledgebase articles ensuring accuracy of content
- Provide accurate and timely logging of incidents and resolution
- Meet or exceed performance goals
- Escalate problems as appropriate following Service Desk procedures
Required Skills:
- 1 year of recent experience in Service Desk/Help Desk operations
Vacancy posted 2 days ago
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